Back in May we started using Allure Detail to wash our employees cars on a bi-weekly basis. On their second time out to wash the cars, one of the washers broke a part on one of my employees trucks.
Josh, the owner, said to send him a copy of the invoice to replace the part and he would take care of it. When I sent him a copy of the invoice, he said that he thought it was too much and he'd be able to get the part cheaper. I sent him all of the pertinent information for him to replace the part.
On May 28th, I received an email from Josh stating that he purchased the replacement part the prior evening and we should have it in 2 - 3 weeks. Needless to say, months went by and no part ever appeared.
Once I started pushing the issue with Josh, he began to ignore my calls and emails and then he must have instructed his employees to no longer show up at our business to wash the cars.
I have made numerous attempts to contact him for the part or any type of acknowledgement to this issue and he is ignoring all phone calls and emails.
This is unacceptable and unprofessional behavior and I would beware of ever doing business with this company in the future!