Allure Detail Bad business practices Montebello, California

F.Y.I. When I first started my business one of the first things I purchased was insurance, and not just insurance but also garage keepers insurance. What’s the difference? Insurance covers if someone hurts them self’s around your work area or in our case slips and falls because of the water that lands on the floor. Garage keepers insurance covers me in-case I break or damage a vehicle. Please keep in mind My deductable is $500 per accident. And I pay $1,098 a year.

 I received a call from Katrynke towards the end of March and explained to her our service, the products and how we worked with other companies and how we would make everything really easy for her company.  We stopped by a week after to meet her and to also get a feel for the place, (you want to make sure as detailers that you are working in a area that your target demographic resides) when I arrived I noticed a truck on the side of the building. A car washer was on-site serving their cars…. I explained to katrynke we would not work next to another car wash company or compete for their business, we were informed that they were no longer happy with that man and that they were looking for a better service, and better “quality” even though she could not promise me the 10-15 cars he was getting, since I charged $5 more.  

She insisted she would do everything to promote our business; I went against my instincts and agreed to her offer. Even though past experiences had taught us that once people get accustomed to a car wash service and fee, they don’t like to pay more for the same service, But less. On top of that the most expensive car was a M300 Chrysler owned by the boss… Second week of April we started at her company we did around 8 cars and the feedback was great, our service was better and quality was above the competition…  but people felt we were a little expensive, Katrynke once again reminded me that she was pushing our business and every one would eventually pay the price we were changing.

 After the seventh visit and down to 2 cars per visit I received a call from Katrynke notifying me that a employee had noticed a problem in his truck, we had never serviced his car till that day, and No invoice was ever emailed to me.  I just  spoke to the man and he told me that after using our service he noticed that the” A” pillar (part that is between the front windshield and door) on the passenger’s side was cracked and that it wasn’t like that in the morning. I told the man I would take care of it and check it out, I arrived the next day, met the man….. am a sales man and a very good at one. This man never saw me in the eyes when he shook my hand or while he spoke to me.. never raised his voice or showed anger. I checked out the scene, took pictures and also pictures of his dashboard… I owned a dodge ram and one thing Chrysler has is that there dashboards crack very easily if not maintained, this man’s dashboard was not maintained. the air vents on the far side towards the windshield where missing or broken in half. Front part was cracked, (don’t remember if he had a dashboard cover).

I left the company and went directly to the dodge dealer on Cerritos Auto Square, it was a slow day and was able to conversed with the young fellow behind the counter and explained the situation on hand, half ways in my conversation he cut me off and described the man 5’7, 180 lb pound man, he had been in the dealer 3 weeks prior asking for a “A” pillar for his dodge ram, coincidence? This A pillar comes in 2 sizes with 2 different characteristics one is a plain looking one that runs for around $140, the second one comes with a Tweeter “speaker” worth around $380.. wow! The man walked out disappointed and out raged at the price. 3 weeks later am in the same dealer, talking to the same sales man, for the same part, for the same truck!!!  the funny part is that the person that cleaned the inside “ broke” the dashboard was a young lady 5’6, 100lb I had working with me, she’s not your typical girl working at a car wash she was a student at college, furious at the situation and trying to contain it before it got out of hand she offered to pay for it but i made the decision to ignore him since i felt he was lying.

 This was the first time I had ran in to a situation like this and was disappointed and furious that people wanted to take advantage of us and think that they would get away with this, Yes I never told Katrynke my side nor did I approach the situation, that was my fault.

But I had 3 choices
1.       Pay the $400 and give him his part

2.       Payed $500  go through my insurance, filed the paper work, have the insurance do a full report to find out this man was doing a insurance fraud, then sue him and Katrynke for defamation of character

 3.       Walk away from it all… and hoped he would stop.. Which he did. Guilt go to him.    

Till this day I feel that if we did really break the part he would of came after us not Katrynke… Katrynke wrote this without knowing my side of the story, hope this helps her understand, and 3 years later after this incident working with very well known companies, agencies, and hospitals, we have acquired great reviews on Yelp.com, Google.com, and also on AllureDetail.com against one bad review.

F.Y.I. When I first started my business one of the first things I purchased was insurance, and not just insurance but also garage keepers insurance. What’s the difference? Insurance covers if someone hurts them self’s around your work area or in our case slips and falls because of the water that lands on the floor. Garage keepers insurance covers me in-case I break or damage a vehicle. Please keep in mind My deductable is $500 per accident. And I pay $1,098 a year.

 I received a call from Katrynke towards the end of March and explained to her our service, the products and how we worked with other companies and how we would make everything really easy for her company.  We stopped by a week after to meet her and to also get a feel for the place, (you want to make sure as detailers that you are working in a area that your target demographic resides) when I arrived I noticed a truck on the side of the building. A car washer was on-site serving their cars…. I explained to katrynke we would not work next to another car wash company or compete for their business, we were informed that they were no longer happy with that man and that they were looking for a better service, and better “quality” even though she could not promise me the 10-15 cars he was getting, since I charged $5 more.  

She insisted she would do everything to promote our business; I went against my instincts and agreed to her offer. Even though past experiences had taught us that once people get accustomed to a car wash service and fee, they don’t like to pay more for the same service, But less. On top of that the most expensive car was a M300 Chrysler owned by the boss… Second week of April we started at her company we did around 8 cars and the feedback was great, our service was better and quality was above the competition…  but people felt we were a little expensive, Katrynke once again reminded me that she was pushing our business and every one would eventually pay the price we were changing.

 After the seventh visit and down to 2 cars per visit I received a call from Katrynke notifying me that a employee had noticed a problem in his truck, we had never serviced his car till that day, and No invoice was ever emailed to me.  I just  spoke to the man and he told me that after using our service he noticed that the” A” pillar (part that is between the front windshield and door) on the passenger’s side was cracked and that it wasn’t like that in the morning. I told the man I would take care of it and check it out, I arrived the next day, met the man….. am a sales man and a very good at one. This man never saw me in the eyes when he shook my hand or while he spoke to me.. never raised his voice or showed anger. I checked out the scene, took pictures and also pictures of his dashboard… I owned a dodge ram and one thing Chrysler has is that there dashboards crack very easily if not maintained, this man’s dashboard was not maintained. the air vents on the far side towards the windshield where missing or broken in half. Front part was cracked, (don’t remember if he had a dashboard cover).

I left the company and went directly to the dodge dealer on Cerritos Auto Square, it was a slow day and was able to conversed with the young fellow behind the counter and explained the situation on hand, half ways in my conversation he cut me off and described the man 5’7, 180 lb pound man, he had been in the dealer 3 weeks prior asking for a “A” pillar for his dodge ram, coincidence? This A pillar comes in 2 sizes with 2 different characteristics one is a plain looking one that runs for around $140, the second one comes with a Tweeter “speaker” worth around $380.. wow! The man walked out disappointed and out raged at the price. 3 weeks later am in the same dealer, talking to the same sales man, for the same part, for the same truck!!!  the funny part is that the person that cleaned the inside “ broke” the dashboard was a young lady 5’6, 100lb I had working with me, she’s not your typical girl working at a car wash she was a student at college, furious at the situation and trying to contain it before it got out of hand she offered to pay for it but i made the decision to ignore him since i felt he was lying.

 This was the first time I had ran in to a situation like this and was disappointed and furious that people wanted to take advantage of us and think that they would get away with this, Yes I never told Katrynke my side nor did I approach the situation, that was my fault.

But I had 3 choices
1.       Pay the $400 and give him his part

2.       Payed $500  go through my insurance, filed the paper work, have the insurance do a full report to find out this man was doing a insurance fraud, then sue him and Katrynke for defamation of character

 3.       Walk away from it all… and hoped he would stop.. Which he did. Guilt go to him.    

Till this day I feel that if we did really break the part he would of came after us not Katrynke… Katrynke wrote this without knowing my side of the story, hope this helps her understand, and 3 years later after this incident working with very well known companies, agencies, and hospitals, we have acquired great reviews on Yelp.com, Google.com, and also on AllureDetail.com against one bad review.