Empire Today
9040 Dutton Drive, Twinsburg, Ohio 44087
Cleveland Ohio
United States of America
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Empire Today DO NOT PAY IN FULL BEFORE THEY INSTALL CARPET Cleveland, Ohio
*UPDATE by author: No Carpet Installed
2Author
2Consumer
1Employee/Owner
I arranged to have Empire install carpet in my basement for $1800. I paid them a $200 deposit and the installers arrived on time on the date chosen. However, the installers demanded full payment before they would begin work. I agreed to pay them $1400 before installation and $200 after the work was complete so they could leave my house with full payment when the work was done. Empire refused to accept anything but full payment up front. NO CONTRACTOR SHOULD BE PAID IN FULL BEFORE WORK BEGINS. This is bad policy and provides no protection for the consumer. I was burned.
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REBUTTALS & REPLIES:
2Author
2Consumer
1Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Jeanski - Buffalo (USA)
SUBMITTED: Thursday, April 21, 2011
POSTED: Thursday, April 21, 2011
You didn't state whether or not they installed the carpet. If they didn't, then yes, you were ripped off. But you say the installers arrived on time on the chosen date. So that indicates they probably installed the carpet. Were you unhappy with the quality of the carpet or installation? Where's the rip off?
#2 Consumer Suggestion
AUTHOR: Anonymous - Houston (U.S.A.)
SUBMITTED: Thursday, April 21, 2011
POSTED: Thursday, April 21, 2011
I agree, payment in full should not be made until AFTER a contractor's work is completed.......this is just poor business.
#3 Employee
AUTHOR: Business Response - Northlake (United States of America)
SUBMITTED: Thursday, April 21, 2011
POSTED: Thursday, April 21, 2011
Sally, We apologize if our payment process wasn’t communicated clearly to you. It is our policy to collect payment on delivery, before installation begins. We received your voice mail message and have read your online posts about your recent experience. It is my understanding that we’ve reached out to you and have offered to work with you on resolution. Again, we’d like to follow back with you and see if we can work with you because customer satisfaction is very important to us. I am available at customersupport@empiretoday.com or 888-588-2315 x4195 to talk about your account. Rebekah Clerk, National Customer Service Manager
#4 Update By Author
AUTHOR: Suburbia - (United States of America)
SUBMITTED: Saturday, May 28, 2011
POSTED: Saturday, May 28, 2011
No carpet was installed. After not hearing from the Empire team, I went to Lowes and purchased higher quality carpet for the same price. Lowes installed it with no problems.
