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  • Report: #836025

Complaint Review: Empire Today

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  • Submitted: Wednesday, February 08, 2012
  • Last Posting: Thursday, February 09, 2012
  • Reported By: adodge81 — Lansing Michigan United States of America
Empire Today
Lansing Michigan 48910 United States of America

Empire Today Rude, unprofeshonal, and damaged our house! Lansing Michigan

*UPDATE Employee: ET Customer Support


1Author 0Consumer 1Employee/Owner

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    To start off they were 5 hours late! Not only did Empire short our carpet an inch, and refuse to fix it correctly, they scratched the brand new kitchen cabinets, and brand new hard wood kitchen floor. and would not compensate for the damages. the installers were rude, and even argued about where to put the furnature. when I tried to get it fixed I was treated VERY poorly, screamed at over the phone, and instead of compensating us for our shorted carpet, they were going to fix it by coming to our house, ripping it up, and puting a seam down the middle of two rooms!

This report was posted on Ripoff Report on 2/8/2012 1:34:00 PM and is a permanent record located here: http://www.ripoffreport.com/carpet-tile-installers/empire-today/empire-today-rude-unprofesho-6f01d.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

ET Customer Support

AUTHOR: Business Response - Northlake (USA)

SUBMITTED: Thursday, February 09, 2012

Andrea, we apologize for the issues you have experienced post-installation. It’s disappointing to
hear that you have had difficulty in getting your concerns resolved because customer service is our top priority. We understand that we have spoken to you about this issue and that we are working towards a resolution. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
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