HDB Interiors Inc. Floor Brokers sold us wood milled in Quebec for $7.25/sqft and switched the wood last minute for cheap Continental Designs wood milled in China which costs less than 50% of what we paid and is horrible quality. HD Burlington, Ontario

There are three truths to every story,

Your truth, my truth and the truth,

In this story we have a client that wants new floors and is willing to say ANYTHING to get them.

The following is my truth, but please do not believe a word I say because it is only based on my interpretation of what really happened.

 Yet if you do find that this posting is resonating some truth please email me and I will provide factual evidence on both my company’s credibility, the alleged accusations and the many happy clients that we have happily serviced over the last 4 years.

I stand by my companies experience, service, suppliers, installers and products.

I have been in the flooring and home décor industry for over 21 years, working with some of the largest and best recognized home décor stores in North America. The one and only thing that clients have ever said about me as a person is that I am very dedicated and professional when it come to helping them make choices that they will live with for years to come. In my 21 years I have recognized that you can not please everyone as much as you give advice and guidance, when someone has a preset idea they will proceed and no matter how much advice is given they will purchase that product and feel buyer’s remorse after a year or two.

I am not saying that this is the case at hand.

In the case at hand Lucie and Brett Gagnon are determined to get a new floor no matter what. They will say and do what ever it takes to get this floor replaced at anyone’s expense except their own.

Please understand I do not blame them or hold any bad feelings towards them. It is human nature to make a choice feel bad about the choice and give your power away by blaming others. “This is a proven fact brought forth by many of the great emotional healers today.”

I agreed to mediation with the BBB and Lucie and Brett said no.

I have all the emails Lucie and Brett have sent me over the past year. If the floor was a problem in six weeks why did they wait a year to contact me?

I have reports and documents from the supplier that confirm:

 (a) Cumuru also known as Brazilian Teak is much harder than Jatoba also known as Brazilian Cherry.

(b) The Product is grown cut and formed in BRAZIL AND FINISHED IN CANADA

I am truly sorry that the Gagnon’s feel that water damage caused by a leek in the laundry room, and over dryness in the condo have caused damage to this floor. The water damage is an insurance claim.

I contact my supplier on the Gagnon’s behalf before Lucie decided to contact them directly, and had as an act of good faith to my company they had agreed to replace the damaged boards and supply at a charge to the Gagnon’s the boxes needed to replace the water damage on the second floor.

This was not acceptable. They want a new floor free of charge.

HDB Interiors is a small company in a tough economical time and down sized last year because we had to. For over 21 years I have based my reputation on excellent customer relations and superior service.

As I said in the beginning of my rebuttal please do not take my word for it, I have clients that will gladly tell you about HDB, I also have all the documents to prove my truth in this alleged “RIP OFF”

tony@hdbfloors.com

Re a mass emailing, being a small company I rely on customer referrals we do not have an advertising budget and are working on growing the business. So I email all my clients asking for referrals and yes I am human and not technical so I do send the email addresses of all my clients to my other clients. I have since learned how not to do that anymore.

“please remember that in this great country people can write what ever they want and without limits, no matter how much damage it can possibly do to another human being, and all based on hear say. Why not live in love of all things and everyone.”

Namaste

Anthony Hellman

I look forward to your calls and emails and also to The Gagnon’s response…we all have something to say.

Sincerely,

Anthony Hellman

President and Founder HDB Interiors Inc.