Empire Today
Internet
United States of America
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Empire Today Overpriced Shoddy Carpet Internet
*UPDATE Employee: ET Customer Support
2Author
0Consumer
2Employee/Owner
Do not use this company. They are a total ripoff. Let me say it is my fault for not doing the leg work because I wanted it done yesterday. The service was prompt, the salesperson came out right away and the installers were also on time and did a good job. The carpet however is substandard. I was charged $3600. for 700sq ft of carpet even though I was told I only needed 547. The salesperson said I would have too many seams if I did not purchase the extra footage. Is this common practice? I am not sure. The carpet is thin and when I step on it I can feel the cement slab underneath, if it last three years I will be amazed. I priced carpet afterwards and feel I overpaid by about $1500. Again, entirely my own fault but would like others to benifit from my stupidity.
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REBUTTALS & REPLIES:
2Author
0Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Business Response - Northlake (USA)
SUBMITTED: Wednesday, December 07, 2011
POSTED: Wednesday, December 07, 2011
Kathleen, we’re sorry to hear that you weren’t satisfied with you sales experience. It’s disappointing to hear that you are experiencing issues with your product, but we assure you that we provide only quality, name-brand products. We always want our customers to enjoy their entire experience and are dedicated to addressing any of their concerns. It’s our understanding that someone from your local market has reached out to you to begin working on a resolution. If you have any further questions please contact us at 888- 588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
#2 Update By Author
AUTHOR: Kate Ryan - Langhorne (United States of America)
SUBMITTED: Friday, December 16, 2011
POSTED: Friday, December 16, 2011
Yes Rebekah, someone from your company did reach out to me and told me they would do anything they could to make my experience with your company more positive. The said they would send a salesman who would allow me to pick out new carpet. What he sent was the most obnoxious man they could fine, who would not stop talking and let me get a word in. He basically told me I did not know what I was talking about and that the carpet I had was fine. I had some samples of carpet that were twice the quality and some price quotes that were much lower that he would not even look at. I was also told by this company that I should never have been charged for 700sq ft if I only needed 547. The salesman also brought samples of the ugliest carpet he could find. My opinion of your company is lower now then it was originally. I want nothing further to do with anyone from Empire Today and will chalk it up to a very expensive lesson learned.
#3 Employee
AUTHOR: Business Response - Northlake (USA)
SUBMITTED: Friday, December 16, 2011
POSTED: Friday, December 16, 2011
Kathleen, it’s disappointing to hear that you weren’t satisfied with your experience. It’s always our goal to provide world-class service to each and every one of our customers and to resolve any issues that they may have. We hope that you’ll reconsider using us for future home improvement needs. Please contact us at 888-588-2315 x4195 or email us at customersupport@empiretoday if you have any further questions. Thank you. Rebekah Clerk, National Customer Service Manager
