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  • Report: #725218

Complaint Review: Empire Today

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  • Submitted: Tuesday, May 03, 2011
  • Last Posting: Thursday, May 05, 2011
  • Reported By: Paul's — howell New Jersey USA
Empire Today
262 Green St South Hackensack New Jersey 07606 United States of America

Empire Today Salesmen: John D. Deceptive and Dishonest Sales practices South Hackensack, New Jersey

*UPDATE Employee: Company Response


2Author 0Consumer 1Employee/Owner

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Had 4 bedrooms and the living room done by Empire, while they were installing the salesmen gets hold of my wife and starts selling her a new kitchen floor (which we needed). The salesmen gives us a price but doesn't mention the subfloor. So I ask him about the subfloor which he proceeds to say "that will be an extra $1000". Which at this time I tell him I'm not interested. He then comes back after talking to his Sales manager with a firm price and tells my wife and myself "$3900 firm because of how much work you've just had done" we ask him "so no mater what happens the price won't change", he says "no". Then like a jerk I fill out a load to pay for the floor using Wells Fargo, which is supplied by the empire salesmen.

The job gets completed on March 4th, the installers put in a subfloor. On April 13th I get charge to Wells Fargo $800 for the subfloor. The same subfloor that was promised to be included if needed.

I never signed for the subfloor, never approved the subfloor, the salesmen tells the company that he never said the subfloor was included.

End result, don't use this company very shady sales practices.

This report was posted on Ripoff Report on 5/3/2011 5:38:38 PM and is a permanent record located here: http://www.ripoffreport.com/carpet-tile-stores/empire-today/empire-today-salesmen-john-d-6c6cb.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Update By Author

Issue resolved

AUTHOR: pcjr - howell (USA)

Let me 1st start by saying that the workmenship of the installers who did the work at my home where unbelivable. They where great! The product looks Great! My issue was with the salesmen.

After much help from the sales manager from Empire Today,  the issue has been resolved and the extra charge is being removed.
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#2 Employee

Company Response

AUTHOR: Empire - Northlake (U.S.A.)

Paul, I am sorry for the confusion regarding the pricing for your installation. We want home improvements to be easy and convenient for our customers and I’m disappointed that this wasn’t the case. I understand that a member of our Customer Service Team in your local area market has been in contact with you recently and that you’ve come to a resolution together. If you have any further questions or concerns before this time, please feel free to email me at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager.
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