installed
  • Report: #806345

Complaint Review: Empire Today

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  • Submitted: Wednesday, December 07, 2011
  • Last Posting: Wednesday, December 07, 2011
  • Reported By: pittsburgh pa — Nottingham Pennsylvania United States of America
Empire Today
Internet Internet United States of America

Empire Today STAY FAR FAR AWAY Internet


1Author 0Consumer 1Employee/Owner

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Had used company before and was pleased. Salesman couldn't have been nicer. 60 percent off and bill is almost $4,000 for two rooms - this must really be quality carpet. I couldn't have been more wrong. The lack of quality is positively horrifying. Especially the berber. I chose convenience and ended up replacing 20 old yr carpet that was in much better condition and higher quality for sure. Cheap, cheap cheap. Shame on me. The installers spoke no english, but I have no problem with the installation per se. Do not be fooled. I have never been more scammed and I am 53 yrs old. Enough said - BEWARE.

This report was posted on Ripoff Report on 12/7/2011 4:57:57 PM and is a permanent record located here: http://www.ripoffreport.com/carpet-tile-stores/empire-today/empire-today-stay-far-far-awa-6b717.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

Business Response

AUTHOR: Business Response - Northlake (USA)

SUBMITTED: Thursday, December 08, 2011

We’re truly sorry for the issues experienced with your product post-installation. Resolving customer concerns so they’re satisfied is very important to us. We’d like the opportunity to speak with you further to learn more. Unfortunately, from the information provided, we’re not able to locate your account information in our system. Could you please send your contact information to us at customersupport@empiretoday.com or call us at 888-588-2315 x4195 so we may reach out to you? Thank you, Rebekah Clerk, National Customer Service Manager
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