As a
former employee
of this company, I can attest that the essence of everything in the above posting is true.
The product bait and switch noted above, in my opinion, was not the result of malice on the part of Express Home Services, but normally that of the incompetence so common to today's business world. The scenario described absolutely did happen on any number of occasions.
Express Home Services' membership in the Better Business Bureau has been revoked, and their BBB rating is an "F" ("booted" is a rather unceremonious term, yet accurate). The spin that Henry and the rest of management at Express Home Services puts on this particular tidbit of juicy scandal is the envy of every armchair
politician in North America. It's also ridiculously false. According to the Better Business Bureau: "On November 15, 2007 this company's accreditation/membership in the BBB was revoked due to a failure to eliminate the underlying cause of complaints and a failure to support the principles and purposes of the BBB by engaging in activity that reflects unfavorably on the Bureau and its members." So, it's not the number of complaints Express Home Services has received, nor is it the ratio of complaints to praise nor the size of the company. The problem is that Express Home Services'
business model is fundamentally flawed in the eyes of the Better Business Bureau.
I am not intimately familiar with installation techniques of either laminate flooring or tile, however from my days as a manual laborer (prior to my employment with Express Home Services), I can state that such incidents are unfortunately common. Especially in older buildings. While not a professional solution, it's probably unwise to lay the blame of this at the feet of management.
The faulty sales techniques are a bit mislabeled. While we were actually trained to provide coded data and imaginary warehouse locations to the salesmen (to indicate whether we actually had the product or not), I wouldn't characterize this as faulty. It was a very successful tactic, ableit immoral.
I should also point out that Express Home Services will attend various home shows under fictitious business names. "Regal Flooring" being the most common fictitious business name (though I've been informed recently they've actually registered this company's name with the ROC, I haven't bothered to confirm).
It's also distressing to learn that in light of the above posting, Express Home Services required their employees to take a polygraph test to determine who posted the truth to ripoffreport.com. This, as I understand it, is in direct violation of the Employee Polygraph Protection Act of 1988. Polygraph tests are also notoriously unreliable, to the point where many consider them pseudoscience. Hopefully, management never actually went through with such nonsense.
Now, I recognize that Henry and the gang at Express Home Services will have little difficulty in identifying me and that their slander of my good name will continue unabated. At the very least, it will be interesting to observe their apoplectic reactions to a calm and measured statement of the facts.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
