Report: #757740

Complaint Review: www.glasstilestore.com

Submitted: Thursday, July 28, 2011
Last Posting: Tuesday, November 08, 2011
Reported By: Disappointed in Seattle — Seattle Washington United States of America

www.glasstilestore.com

New York New York United States of America

Phone:
Web: www.glasstilestore.com
Category: Carpet & Tile Stores

www.glasstilestore.com Double billed, double shipped, refused to compensate for shipping cost of returns. New York, New York

*REBUTTAL Owner of company: Con artist upset her scheme fell through

1Author 0Consumer 0Employee/Owner

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After not receiving confirmation of order or shipment I called to confirm order. I was told they could not find any order in the system and I would need to replace my order. They then proceeded to ship and bill me for two orders. In disputing the double order they offered to refund and waive restocking fees but shipping would the returns would be at my cost. As the product was heavy, shipping charges would be over $100. I am disputing the double billing with my credit card company.

They (customer service rep Naomi Gaton) was not friendly and blamed me for the double order. I would advise not doing business with them as there are plenty of other more friendly tile stores online.

This report was posted on Ripoff Report on 7/28/2011 2:08:27 PM and is a permanent record located here: http://www.ripoffreport.com/carpet-tile-stores/www-glasstilestore-c/www-glasstilestore-com-double-a09f5.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 0Employee/Owner

Updates & Rebuttals

#1 Owner of Company

Con artist upset her scheme fell through

AUTHOR: Sam - Brooklyn (United States of America)

SUBMITTED: Tuesday, November 08, 2011

As our systems are fully automated, any order placed is shipped out immediately. This customer mistakenly placed 2 orders through no fault of our's. Upon realizing her mistake she attempted to blame it on us. We graciously offered to waive our restocking fee, but as we had already shipped the order to her for free and we had assumed all charges, we could not afford to lose even more money by paying for her return shipping.

She disputed the charges with her credit card company. The case was ultimately ruled in our favor.

GlassTileStore prides itself above all else on customer service. Our site has over 80,000 satisfied customers and a sterling reputation. We have over 2000 reviews on our website with an average rating of 4.5/5 stars. We go out of our way to make sure customers are happy.