ASHOLD is the worst company I have dealt with! I regret so badly I have dealt with them as I did not get a penny for few ounces of my gold but hours of headache, stress and disappointments!!
Few weeks after sending my gold in, I received a purchase invoice from them stating that my gold has no value. Well, I wait a few days, hoping they will send it back to me, haven't got anything, I tried calling, well, it was around 3rd of July, and after waiting 15 minutes on the line few times, I had to leave a detailed message with my order #, phone #, etc. Another week goes by, no response, I call back, wait on the line for half an hour, finally connect to a live person, they explain that my gold is disposed of, sorry there is nothing we can do...
I start complaining, she transfers me to her manager, who starts accusing me of not doing my job and not calling them on time - their policy is throw away items within 10 days. Sorry, we cannot give you any cash for it or your product back! I ask 'why your invoice did not say I have to call you back within few days, as difficult as that is, in order to get my gold back - I was waiting patiently for it arrive right after invoice, then called & no one returned my call' - to which he continued blaming me - a sign of weak man who cannot take responsibility or resolve issues - that I should have went on their website, found their email and tried that for a change... Well, I could not continue dealing with such a lowlife so I hung up!
Any company that acts this way is ripping off people! I am guessing my gold had too much value that is why they kept it, paid nothing for it, and used the funds to enrich themselves and pay for their advertising... Scamming me was worth the risk, what can I do to them now - I am one person - 3000 miles away...
Very disappointed - I was selling gold because I needed money, I would have got maybe 10% below spot on Ebay. but had no time to hassle, so since Cash4Gold made it so easy to send it to them with prepaid envelope, I was naive enough to believe their ad!
I am complaining at BBB now, which won't help me get a penny from them, but may prevent other people from giving these crooks their gold or silver for free, or very cheap, because I am sure they do not rob every person like this, only when the profit is worth the risk...
I should have went to a local dealer, they would pay maybe 5-10% below retail, but still would not rob you in the middle of the day like ASHOLD did here...
Hope this helps someone!
Josh xxxx
San Jose, California
U.S.A.
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