our story is very simular to the others i've read it starts out we were having financial difficulty as well so we tried the online company (first time doing this)
we filled out our form gave the bank information (will never do that again)and they sent the money to our account $400.00
then about a week later or two they started taking out the money from our checking account. well we knew we had to pay it back and that was ok although we were never notified by mail or anything how much it would be.
so they took $120 dollars every other week. for about 5 weeks and we were thinking ok these folks should have there money by now
then we receive a letter in the mail from a lawyer that the company had not received any payments well my husband threw it away cause he knew they had taken it out of the account. so i called the company and i talked with a rep after reading all these ripoff reports and asked her how much did we owe and she told me we owed a balance of $520 and i said WHAT we only borrowed $400 and i told her the money had come out of our checking account and should be paid by now and she said that was only interest i know for a fact after going back only to may they took 4 payments of $120
that was $480 and we still owe $520 this is just unreal. I will never NEVER do anything like this again i dont mind paying back the money but dont want to be ripped off in the process. if you go to one of those cash advanced places and borrow $400 by law you only have to pay back about 50 or 60 dollars so how can these places do what they are doing and abide by the same laws i hope someone can answer these questions
BIG LESSON LEARNED HERE never give anyone info about your bank account.
Anonymous
fayette, Alabama
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember… Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.