Moneygram moneygram does not transfer money the receivor gets a moneyorder and is charged fees to cash Internet

I sent money frequently through Moneygram to relatives in St. Louis Missouri over the past couple of years.  Recently my niece informed that she does not receive cash she receives a moneyorder and is charged additional fees to cash it.  I pay $12-$24 to send this money and she not only doesn't receive cash she is charged to cash this Moneygram moneyorder.  It seems to me that this is a scam for vendors to charge cashing fees.  I have spoke to representatives of Moneygram and some stated that stores can set their own policies.  Shouldn't these policies be regulated by Moneygram?  If I send cash the receiver should receive cash.  So buyer beware if you send someone cash through a moneygram location the receiver will not receive cash.  Its a MONEYORDER and headache to boot trying to cash it.  Sadly disappointed with this practice and one question.  WHERE'S MY CASH??