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  • Report: #470385

Complaint Review: IMPERIAL PALACE LAS VEGAS HOTEL

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  • Submitted: Thursday, July 16, 2009
  • Last Posting: Thursday, July 16, 2009
  • Reported By: — valley California
IMPERIAL PALACE LAS VEGAS HOTEL
imperialpalace.com LAS VEGAS Nevada U.S.A.

IMPERIAL PALACE LAS VEGAS HOTEL - Patrina Victorina Omega, Operations AccountingIMPERIAL PALACE LAS VEGAS HOTEL Nightmare in customer service! Imperial Palace Charges sneaky fees = overdraft hell! LAS VEGAS Nevada


1Author 1Consumer 0Employee/Owner

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If you stay at the Imperial Palace expect to pay over 80$ in a deposit! I of course was not told about this until I saw my bank account in overdraft fee hell! Sure there's nothing wrong with having a deposit, but how can they not tell you about it before you book the hotel room.

Whats even worse is being laughed at over the phone by some rude person who is supposed to try and help you. And then in the middle of a sentence transfer you to someone else. I talked with Patrina and the supervisor Victorina omega or ortega, didnt catch the last name too clearly, in operations accounting. So I'll keep this short as I need to run to the bank and pay the 40$ overdraft before it becomes 80$!

Name
valley, California
U.S.A.

This report was posted on Ripoff Report on 7/16/2009 11:54:07 AM and is a permanent record located here: http://www.ripoffreport.com/casinos-cardrooms/imperial-palace-las/imperial-palace-las-vegas-hote-e2bjd.htm.

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1Author 1Consumer 0Employee/Owner
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#1 Consumer Suggestion

Ok

AUTHOR: KIM - Santee (U.S.A.)

SUBMITTED: Thursday, July 16, 2009

You are going to Vegas and $80.00 puts your account over. Let me guess you took all your money out to carry cash.
From the Imperial Palace web site.

A credit card is required to guarantee your reservation. Typically, your first night's room and tax will be charged to your credit card at the time of booking. Your reservation will be guaranteed for late arrival. Total Rewards guests booking an offer may not be charged the deposit. You will be able to review the full Terms & Conditions for your destination before finalizing your reservation on the REVIEW YOUR RESERVATION page.
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