AirG AirG places unauthorized charges on your cell phone bill Vancouver, British Columbia

AirG is just another company that participates in, what is known in their industry as, "cramming." They place unauthorized charges on your bill for services that you did not request and did not receive.

I recently noticed 6 or 7 charges on my phone bill that were listed under mobile purchases/downloads. The charges were from airG VAS and other than the phone number of the company, there is no explanation. I went back through my past bills and found that they have charged my last two bills. Total damages so far are about $35.

This is not the first time that I have been scammed like this and typically when you contact the offender and tell them the problem they will try to tell you how great the service is so that they can keep billing you. Once you clearly tell them no and explain that you want a full refund they usually agree and it is settled. Not in this case.

The customer service rep at airG told me that I signed up for a chat service. I explained that I have never used chat and I have no desire to. Then she said... well we might have sent you a text message to tell you that we were going to enroll you and you would have had to respond that you did not want the service. I went back through my text messages over that period and the only thing that I could find were repeated messages that contained nothing but garbled characters. meaningless stuff. not a single word that could be read. She said, oh, well I'll note that and I'll cancel your subscription. I said what about the refund? And she said that normally they don't give refunds and that I will have to call back next week to speak with someone about it.

This is wrong and I it is the 3rd time this has happened to my phone bill... each time with a different company. These companies are scamming a lot of money from unsuspecting phone customers who cannot find the time to read these long complicated bills. I will be filing complaints with the FTC & with my State's Attorney General's office and I urge anyone victimized by similar scams to do the same.

Cecampbell
Chapel Hill, North Carolina
U.S.A.