• Report: #483950

Complaint Review: AirG

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  • Submitted: Saturday, August 22, 2009
  • Last Posting: Monday, October 26, 2009
  • Reported By: ladorian — Wrens Georgia USA
AirG
103 Walker Circle Wrens Georgia 30833 United States of America

AirG making various unauthorized charges onto account Wrens, Georgia


1Author 0Consumer 1Employee/Owner

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I am a victim of a scam let on by a company by the name of AirG. They are charging my account various charges for something I did not sign up for. I have no idea who this company is, where they are or what they do. All i know is that they are charging my account a butt load of money. I have tried to get the charges to stop coming and I found no luck. I would like AirG to return all the money that was taking from my account and stop all future charges from being placed onto my account. This has been going on for a while and im finally fed up. From the start of my charges, they probulary racked up a good 100.00 dollars worth of charges off my account. I just want all the money they took refunded.

This report was posted on Ripoff Report on 8/22/2009 2:40:53 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/airg/airg-making-various-unauthori-fd5f8.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Response to Ladorian

AUTHOR: airG - Vancouver (Canada)

SUBMITTED: Monday, October 26, 2009

Dear ladorian,

 

Thank you for your feedback, ladorian.  Firstly, we are disappointed that you are dissatisfied.

 

The service was initiated on the mobile internet, and was purely an opt-in service, and was in no way pushed on to customers. Moreover, the terms and conditions for the service clearly and conspicuously expressed before the user agrees to the service. The user also had the option to decline after reading the terms and conditions.

It is also very important to discuss these charges with other family members as they may have access to the same phone.  Increasingly, we find that customer billing inquiries stem from the person paying the bill not being aware of the usage generated by a friend or family member with access to the same phone. 

 

Finally, please contact us directly at support@airg.com and we will verify that your phone has been unsubscribed from the service.  Thank you once again for your feedback, ladorian. 

 

Sincerely,

 

Karen

Manager, airG Customer Service


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