SUBMITTED: Monday, June 08, 2009
POSTED: Monday, June 08, 2009
Alltel sells them, Alltel programs them, they have ALLTEL written all over the boxes and the phones themselves, they are custom manufactured for Alltel to work on their network exclusively, and are sold by Alltel exclusively to only Alltel customers, but when they fail, Alltel is the first one to say "not our problem, the manufacturer handles the warranty. We only have them manufactured and sold exclusively in our stores by our personnel."
Newsflash to the uninformed, Alltel contracts Motorola to make the phone. Any reputable company would stand behind the product and not play a game of pass the buck.
See, the first phone failed in 4 days. The second phone failed in 25 days. But Alltel was insistent that the phone was more than thirty days old. It wasn't. Their warranty clearly states that a phone less than thirty days from purchase will be replaced with a new phone.
So, uh, the gripe is correctly placed. Warranty says less than 30 days from purchase, phone was 29 days old. Alltel decided to replace with a refurb, not the manufacturer. Nobody even called the manufacturer. I went in to the same alltel store and they gave me a refurb. No phone calls, no contacting the manufacturer.
So how exactly does that work? Alltel doesn't warranty the phone but they administer and make judgement calls for the manufacturer? Why? Because they are such caring, nice people?