• Report: #365158

Complaint Review: AT & T Cingular Wireless

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  • Submitted: Wednesday, August 20, 2008
  • Last Posting: Thursday, August 21, 2008
  • Reported By: — Haslet Texas
AT & T Cingular Wireless
http://www.attt.com/wireless Dallas Texas 75248 U.S.A.

AT&T Cingular Wireless AT&T Charges Extra for Checking Voicemail Dallas Texas


1Author 2Consumer 0Employee/Owner

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Starting 4 months ago - my normal $150 phone bill jumped to $400. When I called 4 different times to customer service, there was no explanation other than going over minutes. I could not understand because I knew that I was not talking more. I am sure customer service for AT&T runs into this a lot. I have paid over a thousand dollars in overage minutes in past 4 months.

I finally figured out yesterday, no thanks to Cingular/AT&T that every time I call my voicemail, Cingular charges me. I am a busy Realtor. I check voicemail 5x a day. This accounts for $250 to $450 a month on my phone bill. Charges for checking voice mail were not part of my agreement.

Does anyone know about a class action lawsuit for deceptive trades and practices against AT & T? Would anyone recommend a different provider that does not charge for checking voice mail?

If AT&T does not stop this new program of charging for checking voicemail, would anyone like to submit something with me to better business bureau? I am really upset. If I can not resolve my $900 bill this month - I might just start a new blog for AT & T unhappy customers.

Oh by the way, everytime you call customer service and wait on hold - you are racking up more overage charges. It happened to me all 4 times that I called.

John
Haslet, Texas
U.S.A.

This report was posted on Ripoff Report on 8/20/2008 7:52:43 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/at-t-cingular-wirele/at-t-cingular-wireless-at-t-ch-8a9b5.htm.

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1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

How do you check your voicemail?

AUTHOR: Nikki - Coconut Creek (U.S.A.)

SUBMITTED: Wednesday, August 20, 2008

When you check your voicemail, do you call your phone number, enter your code and retrieve your messages? Or do you have your phone directly connect you? If you call your phone number to get your messages, you will be charged for the phone call. If you have your phone directly connect you, you should not be charged.

Also, when you call customer service do you dial their phone number or do you diall 611 from your phone? If you call the phone number, you will be charged for the calls. If you dial 611 from your phone, the call is not charged to you at all.

Sorry if this posts twice. There was a problem when I tried to post the first time.
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#2 Consumer Comment

All cell phone companies do this.

AUTHOR: Chex - Shadowsville (U.S.A.)

SUBMITTED: Thursday, August 21, 2008

All cell phone companies do this. Why wouldn't they? You're using their equipment just the same as if you were talking to another person. Why haven't you switched to an unlimited plan?

You write:
"everytime you call customer service and wait on hold - you are racking up more overage charges"
Of course you do. Every time you call anywhere or use the phone at all, you're using minutes, and possibly racking up other fees like data transfer and so on. Again, why aren't you on an unlimited plan? Most people would have switched immediately after getting stung the first time. You've been doing this for four months now.

It's actually in the agreement. From http://www.wireless.att.com/cell-phone-service/legal/plan-terms.jsp#gsm
"You may be charged for both an incoming and an outgoing call when incoming calls are routed to voicemail, even if no message is left. Mobile to Mobile Minutes: Calls to AT&T Voicemail and return calls from Voicemail not included. Unlimited Voice Services: Unlimited voice services are provided solely for live dialog between two individuals."
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