year-old
  • Report: #342830

Complaint Review: ATT Wireless

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  • Submitted: Sunday, June 22, 2008
  • Last Posting: Saturday, December 26, 2009
  • Reported By: — Torrance California
ATT Wireless
www.att.com Internet, Nationwide U.S.A.

ATT Wireless Unlimited Texting? Los Angeles Nationwide

*Consumer Suggestion: Clarification


1Author 2Consumer 0Employee/Owner

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According to the website at att, Families can add 30$ charge to their bill to have unlimited texting to anyone who has a US phone. However, they fail to mention that if that phone leaves the US and you text it you will be charged for that.

However at other locations to their site, they mislead you to believe that this 30$ charge will cover any and all texting including those people who leave the US should you not leave the US yourself. However, in just another section they claim that you will be charge an inordinate amount for it. A different page, a different cost.

This has got to stop, now while I am not a certified (on Bar) lawyer, I do know a few things about fraud. The direct intent to mislead a consumer in order to create a financial gain for one self is directly illegal in the US and is easily fought an won for. With such a precedent set, ATT better make sure to clear up this mistake and take off the charges on my phone should they appear at the end of this month. If they aren't, I will be looking to make a class action lawsuit and would like legal help to properly do this.

Brendan
Torrance, California
U.S.A.

This report was posted on Ripoff Report on 6/22/2008 12:05:29 AM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/att-wireless/att-wireless-unlimited-texting-ye64d.htm.

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Updates & Rebuttals

#1 Consumer Suggestion

How is it not shown on the website

AUTHOR: Aafes - Viernheim (U.S.A.)

SUBMITTED: Monday, January 12, 2009

Seems very clearly explained to me:

"Prices are billed monthly and are valid for use in the U.S. only. Charges for international messages sent from the U.S. are $0.25 for Text Messages and $0.50 for Picture/Video Messages. Charges for usage while roaming internationally: $0.50 for each text message sent, $1.30 for each picture/video message sent, and $0.0195 for each kilobyte used."
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#2 Consumer Suggestion

Clarification

AUTHOR: Roger - San Francisco (U.S.A.)

SUBMITTED: Saturday, December 26, 2009

I think the OP is saying...

 AT&T isn't clear with the text limits. They are charging the sender (who is located in the USA) to text a phone (that has a USA number) and charging the sender because the USA based phone number they are texting happens to be roaming out of the country internationally, thus charging the sender the international rate.

 It is not clear, and bad business practice to do this, as the sender has no way of knowing or verifying the sender is out of the country, or that a charge would be assessed for texting a number that usually would not be roaming. Charging the sending party a "fee" for the receiving party roaming is not right. I agree...

 

I think thats what the OP was trying to say.


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