Centennial Wireless abused & mistreated Natchez Mississippi

I had 3 cell phones with Centennial. Two of the phones never had service at my house or near my house. My phone was not working at all so I took it in. I had kept these phones with the expectations of being able to have good service.

First the sales associate could not tell me if or when a tower would be installed by my house. "We were told at training that we did not need to know that because of competitors". She wanted to send my phone to the technician for a $35.00 fee. I refused.

Two days later, I went back in and talked to the manager. She signed me up on a new phone plan on or around 02/06/03. Two or three days later, I again returned the phone because I had NO service. The girl did not want to wait on me in the first place. You know, they do YOU a favor by helping you. She immediately told me that I would have to send it to a technician for $35.00! I have learned from a previous employee that they are taught to send everything to a technician so they can get a $35.00 fee.

I explained to the dumb #@@ that I was in there 2 days ago and had my plan changed by the Manager. Well, "Your phone is not compatible with this phone plan. You can not use this phone with that plan." The MANAGER set me up on the new plan 2 days ago! I asked for a number to the home office. She rumbled off the # and sent me to a phone outside of her office. I, being upset, forgot the number. So, I returned to her office and explained that I could not use my phone in the office. She was furious and I was furious, there were 8 - 10 other people in the office waiting for assistance.

I finally told her to cancel all three of my phones. What good is a phone if it can't be used? She gave me no alternative nor did she try to talk me through anything. She indicated on my cancellation papers that I did not have a warranty and my phones would not work so I wanted them terminated.

I proceeded to leave her office and under her breath she called me a bitch! I have made numberous phone calls to the district manager and I have sent about 4 certified letters in an attempt to get this resolved. They insist on my paying for 2 termination fees of $250.00 each AND late payment fees!

I was treated like absolute s#$#$ from every associate in that office! I had made numerous complaints about the lack of service. I even went so far as to try another plan in hopes that I would have use of my phones. To top that off, the MANAGER set it up! Two days after signing the new contract, I returned the phone.

I had just signed a new contract in 07/02 but "Deana" lost my paper work and erroneously billed me for $587.00. She had to come to my place of employment and get another copy of my drivers license and have me sign another contract. It took 2 days for me and a co-worker to correct the account.

Obviously Centennial is not familar with debits and credits because it took them 2 or 3 months to get my account straightened out. I really do not think the credits they gave me were 100% accurate.

These people are so incompetent that they even had my home phone listed as my work number and my work number listed as my home number. In a letter dated 03/27/03, I told the district manager to stop calling me at work. To no avail! They continued to call! My voice mail at WORK is completely full with dunning phone calls from Centennial. I can't even receive business calls because I want to keep track of the harassing calls.

In good faith, I also mailed a payment on 03/27/03 along with a letter stating what had happened with the Natchez associates. I can only assume that the district manager put my case on the back burner. I then sent certified letters to the district manager (again!), the home office in Indiana and a sales representative in Louisiana. Finally, after several weeks of not having a phone and not knowing the outcome of this, I received a letter from a totally different person. One, that I had never come in contact with before. I requested that the phones be shut off THAT day. Of course, my phone did not work, but the other two did. They kept my other 2 phones on for an additional month and expect me to pay for that too. I told them to cut it off THAT day.

The other problem I have with Centennial is that they make a copy of you drivers license. You have to give it to them if you want to purchase a plan. But, isn't that confidential? I mean, they make a copy, send it here and there and everywhere! That is private information!!
Okay, I am rambling on here. This is one of those cases that you would like to see on television. You know, where they do an under cover investigation and find that EVERY time you go in there they don't want to wait on you; they want to send you to the technician for a small fee; they don't tell you the entire truth about the plan you are purchasing, they harass you at work, they send your pictured ID all around the world, etc., etc., etc..

I am in the market for a good Lawyer! I wish some type of class action suit could be brought against these jerks! I have decided that I will be forced to file bankruptcy if this can not be resolved. It is wrong to feel this way, but I am not going to pay for someone to treat me like dirt!

Betty Ann
Woodville, Mississippi
U.S.A.