Centennial Wireless After calling Centennial to terminate my service, my phone was cut off within 2 hours. Centennial is now insisting that I pay them for the following month, claiming that it takes a month to terminate service. Ft. Wayne Indiana

It is apparently common practice among cellular phone companies to "stick" their former customers for an extra month's billing claiming that it takes a month to close an account.

After calling Centennial to terminate my service, my phone was shut down within 2 hours. Centennial is insisting that I was able to continue use of my phone for the month during which I am being billed. After complaining to the BBB, Centennial wrote a letter explaining their position. Upon receiving the letter, I called the person who wrote it and explained that my phone was cut off.

Her answer was, "perhaps there was an outage." Since I believed the phone was cut off, I gave the phone to an organization who provides phones to needy individuals, 2 days after I believe my service was discontinued. (I wanted nationwide service, and had to get a better phone.) I am sure that no one who reads this, except perhaps the BBB, (they have been a tower of jello), believes that it takes a month to discontinue service,---just miss a bill payment.

David
New Iberia, Louisiana
U.S.A.