• Report: #250146

Complaint Review: Cingular Wireless

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  • Submitted: Thursday, May 24, 2007
  • Last Posting: Monday, July 14, 2008
  • Reported By: — Clermont Florida
Cingular Wireless
PO Box 772349 Ocala Florida 34477 U.S.A.

Cingular Wireless refused to correct misdirected payment ripoff Ocala Florida


3Author 0Consumer 0Employee/Owner

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I sent a payment in the amount of $179 to Cingular Wireless. The check was cashed but not credited to my account. When calling Cingular I was told to provide them with a copy of the check from my bank. My bank informed me Cingular now uses ACH check cashing procedures wherein the check is electronically processed and the original destroyed, no image is made of the document. They have utilized this procedure for a very long time apparently.

The bank was unable to provide me with a check copy, but printed a statement for me (something I could have done for free at home.) I mailed it to Cingular, and later received a response that the statement was insufficient. Further investigation on the net revealed that yes, the statement IS legally sufficient in these cases. I confronted Cingular with this information (and closed my account) and they said they'd 'investigate.' It's been over a month and no word from them so I can only hope it's been taken care of.

I cannot believe the poor customer service I received and lack of basic knowledge within the company at just how it processes payments.

Michael
Clermont, Florida
U.S.A.

This report was posted on Ripoff Report on 5/24/2007 1:23:22 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/cingular-wireless/cingular-wireless-refused-to-c-c68b2.htm.

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Updates & Rebuttals

#1 Update By Author

Update: Cingular Wireless refused to correct misdirected payment ripoff Ocala Florida

AUTHOR: Michael - Clermont (U.S.A.)

SUBMITTED: Friday, March 07, 2008

This situation is now linked to my other situation:

http://www.ripoffreport.com/reports/0/250/ripoff0250152.htm

December 2007. Six months later. I begin getting collection calls. With my account long since closed I file a complaint with the Attorney General's office. They finally after a month acknowledge the payment. Oh but there's so much more they just keep messing up... See link above.
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#2 Update By Author

Update: Cingular Wireless refused to correct misdirected payment ripoff Ocala Florida

AUTHOR: Michael - Clermont (U.S.A.)

SUBMITTED: Monday, July 14, 2008

A year later, Cingular, now hiding behind the name of AT&T because of their notoriously poor service, has me in collections because of the situation I described elsewhere. They still hadn't attributed this payment to my account. I wrote letters to the Office of the President, and was told once again to provide proof. I explained the electronic check procedures once again and sent copies of my bank statement. AT&T insisted the bank has a copy of the check. I called the bank (with whom I no longer have an account.) They verified in writing that they cannot produce a check copy for electronic deposits. I sent a copy of this and my bank statement to AT&T and the Attorney General's office. Finally, the payment mysteriously showed up. I would be suprised if my credit report reflects it, however. (The Attorney General's Office was NOT helpful or effective in this situation. They basically told me they could say 'stop' and if AT&T doesn't their hands are tied.)
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