Cingular Wireless Rollover minutes are a joke! Internet

Once again this is an issue w/the comsumer not reading the provided information at the time of activation or reading their service summary received after activation in the mail. The rollover minutes expire 12 months from the MONTH they are placed in the rollover balance. Not at the end of the 12th month (december) that they expire. The bill too where the rollover balance is shown clearly shows minutes expire 12 months after placed in rollover bank. It's not the companies responsibility to sit down or ask the consumer if they read their provided paperwork before they agree to the terms & conditions of the contract. If you sign or use the IVR authorization w/the ss# to accept the contract, then YOU are telling the company that YOU did YOUR part and READ the provided information and FULLY understand the conditions and restrictions of the service that YOU are requesting. You don't have to accept or sign anything until you are comfortable with your knowledge of what you are paying for. Ofcourse your phone won't work until you do so b/c it is hotlined w/the contract accept. But once you call and accept the terms to complete activation then you are telling them you understand and AGREE to the terms. Also the rollover and how it works is clearly available for explaination at the at&t wireless web site.

I work for the company also & several of us have been talking about this commercial and passed this inrformation along. I do understand what you are saying and frustrating it is. the commercial the woman clearly states how they don't lose their their minutes as she is pulling them from the trash can. Also there is nothing in the fine print about this either. Yes on your bill it does states rollove rminutes expire after 12 months. (that is 12 months from the date you acquired them.) I can tell you where i am lcoated we have passed this information along 7 was advied they would be getting this to marketing.