Cingular
5565 Glenridge Connector
Atlanta Georgia 30342
U.S.A.
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Cingular ripoff FALSE ADVERTISEMENT charged roaming when told there would be no roaming fees Atlanta Georgia
1Author
1Consumer
0Employee/Owner
My husband and I signed with Cingular when living in Connecticut. We were transferred with my husband's job to Colorado in February 2004. Cingular isn't located in this area, our phones rarely work. We are still under contract, therefore we cannot cancel. When talking to Cingular, they stated it wasn't their fault we moved and we still have to pay even though they cannot offer us service.
We then downgraded our minutes to the lowest program. (Of course they charged us a fee for doing this) They also promised that we would never be charged a roaming fee anywhere in the country. Cingular also is running a national television commerical advertising that there is no roaming in the United States. Well, IT'S FALSE ADVERTISEMENT!!!!! I received my last bill, and although I couldn't use my phone very much, the few times it worked, I was charged roaming for every single call. And I had not gone over my minutes since I had over over 1,000 roll over minutes.
Since Cingular isn't located in the Colorado area, then all cell calls have to use another company's tower. That charged is passed on to the consumer as a roaming charge. Cingular is falsly advertising the service you'll receive. The FCC or FTC needs to do something about Cingular.
Debbi
Castle Rock, Colorado
U.S.A.
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1Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Suggestion
AUTHOR: Lisa - Boston (U.S.A.)
SUBMITTED: Friday, May 07, 2004
POSTED: Saturday, May 08, 2004
I have the Cingular Nation plan and I've used my cellphone in Colorado and I did not receive roaming charges. Make sure you have the right plan at Cingular, not all of their plans have no-roaming features. I didn't have a signal problem until I was away from the major metro-areas of Denver and Colorado Springs. There's vast spaces of Colorado with no towers.
When you move from one area to another, don't assume your cellphone will work using the same company and plan. Some companies, like Cingular are building new networks and they may not be available where you are.
There are independent web sites that will tell you which cellphone companies, phone companies, cable and internet companies are in your area. It's a good idea to always check first.
