Consumer Cellular
Internet 97213
United States of America
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Consumer Cellular Sears Deceptive Advertising, Internet
*UPDATE by author: I disagree
3Author
1Consumer
1Employee/Owner
I saw their ad on tv that said I needed a credit card OR a credit check and stated 100% satisfaction guaranteed. The ad said the phone was free and the service was $25 month for a month to month service with no contract.
I went to Sears and purchased the free phone for $70 ! This must have applied to activation and the first months' service. I called their number to activate my phone and they asked for personal information my credit card number was on their record. At the end they asked me if they could do a credit check. I replied NO. She said, Well, then we can't help you and hung up. I returned the phone to Sears and they charged me $12 restocking fee. When i complained that the add said 100% risk free money back, the clerk replied, well, the restocking fee is on your receipt. Yes, they are sneaky liars!!
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REBUTTALS & REPLIES:
3Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: ConsumerCell - Tigard (United States of America)
SUBMITTED: Wednesday, March 03, 2010
POSTED: Wednesday, March 03, 2010
Hello ChiefSteve, sorry you were unhappy with your experience. Consumer Cellular will open an account with just a credit card; however, because we are a post-paid service where all charges are billed the month after they are used, we still conduct a credit check prior to opening accounts to verify billing information and to set your credit levels.
#2 Consumer Comment
AUTHOR: bert - long beach (USA)
SUBMITTED: Thursday, March 04, 2010
POSTED: Thursday, March 04, 2010
After several phone calls chief steve was a tremendous help with my consumer issues and now I love doing business with sears again.
#3 Update By Author
AUTHOR: Chiefsteve - (United States of America)
SUBMITTED: Thursday, March 04, 2010
POSTED: Thursday, March 04, 2010
They are making the mistake of not taking a month advance payment. A credit check lowers your score. But my mind is made up. I also dumped Cricket because I was treated badly, much much worse than Sears. I have Magic Jack now and WiMax. I will stick with Magic Jack or Skype !!!
#4 Update By Author
AUTHOR: Chiefsteve - (United States of America)
SUBMITTED: Friday, March 05, 2010
POSTED: Friday, March 05, 2010
The cell service was advertised as pre-paid not post paid, and i paid for my service in advance !
