Report: #363171

Complaint Review: Cricket Communicatoins

Submitted: Friday, August 15, 2008
Last Posting: Sunday, August 31, 2008
Reported By: — colorado springs Colorado

Cricket Communicatoins

Po Box349067 Columbus Ohio 43234-9067 U.S.A.

Phone: 1-800274538
Web:
Category: Cellular Phone Companies

Cricket Communicatoins direct billing rip off Columbus Ohio

1Author 0Consumer 1Employee/Owner

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i had 3 phones on a criket account on direct billing .june 30th i stoped my service with criket because thier customer service is vary bad.july 1 they still took 140. dollars off my credit card.now i have approx 8 hours invested in trying to recover my money.they have continuly not refunded credit back to my account.

i have filed 6 times for a refund,they have addmited to the fact they owe the refund ,but continue to denie refund i have hours on phone on hold ,hours sitting in thier store,trying to resolve this matter.they are hands down at fault and dont try to resolve the matter

Rololo
colorado springs, Colorado
U.S.A.

This report was posted on Ripoff Report on 8/15/2008 7:23:22 AM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/cricket-communicatoi/cricket-communicatoins-direct-p75w8.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Ex-Employee

Sorry, cannot do that....

AUTHOR: M - Winston Salem (U.S.A.)

SUBMITTED: Sunday, August 31, 2008

Sorry to hear that happened to you. Just a tip on canceling Cricket's service: if you have "automatic bill payment" (ABP) enabled on your account and you are going to cancel your service, you MUST call Cricket at least 14 DAYS IN ADVANCE and DISABLE automatic bill payment.

The automatic bill payment process usually starts at least 7 days BEFORE your bill is due. You SHOULD have been told by a Cricket CSR that your payment will still be drafted from your credit/debit card. If you used a credit card for automatic bill payment, file a dispute with your credit card's issuing bank in order to be refunded. If it was a debit card and the charge was over $50, contact your bank to dispute the charge.