• Report: #461174

Complaint Review: Cricket Wireless

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  • Submitted: Friday, June 12, 2009
  • Last Posting: Friday, June 12, 2009
  • Reported By: — Philadelphia Pennsylvania
Cricket Wireless
10307 Pacific Center San Diego California 92121 U.S.A.

Cricket Wireless Wireless cell phone company San Diego California


1Author 1Consumer 0Employee/Owner

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I ordered a cell phone online

thru cricket wireless . I was told by a representative that I have an option for my phone to be shipped to my P.O. BOX . I waited patiently for my phone to arrive and tracked it thru FEDEX only to find that my phone was rerouted back to cricket wireless. When I asked for my refund they told me it would take up to 30 days. I asked them to shoot me an email that I would receive my refund in full , and in turn I was given a hard time . They told me they are charging me a $15 dollar activation fee for a phone I never received . The whole point of my bad experience is that I was misinformed by a representative suggesting I have my phone shipped to my P.O. BOX . I called several days in a row and a supervisor told me they don't ship to P.O. BOXES....Well checkout this fine print under the bill of sale :

Dear xxxxxx xxxxxx,

Thank you for choosing Cricket!

Please print this email and keep a copy for your records. This is your receipt and you will need this to redeem any applicable mail in rebates.

Your order information:
Order Date: 2009-xxxxxxxxx
Order Number: 9xxxxxxxxxxxx
Shipping Method: 3-5 Day Delivery $0.00
*Please note: all packages require a signature for delivery, unless the order is being shipped to a PO box. For added security, changes to the shipping address are not permitted.

Thank you for your order!

Cricket

Now I'm out $36.29 for merchandise I never received.

Check out the tracking :

Ship date

Jun xx, 2009

Destination

PHILA, xx

Details
Jun 10, 2009 12:xx PM
Package returned to shipper
xxxxxxxxxxx
Package returned to shipper:
Jun xx, 2009 11:xx AM

Cherita78
Philadelphia, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 6/12/2009 2:32:10 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/cricket-wireless/cricket-wireless-wireless-cel-azb48.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

If you want to get your money back here's how to do it.

AUTHOR: Ifeelurpain - Philadelphia (U.S.A.)

SUBMITTED: Sunday, August 09, 2009

1. Go the the Better Business Bureau website and file a complaint. ***Make sure you either print out or cut and paste a copy of your complaint summary before you leave the Better Business Bureau's website. You will need this to send to Cricket's corporate office.

2. Contact Cricket's corporate office in writing. It can be via email or at their mailing address. I like email because it is quicker and usually generates a response immediately. You can usually find the contact information for Cricket via the Better Business Bureau's website or on their own website. Once you find out the contact information, send them a copy of the email information you posted here,As well as a copy of your complaint that you submitted about them to the Better Business Bureau and a resolution stating that you would like to have your money refunded. Let them know that if they don't you will file a complaint with the State Attorney General's office.

3. If you don't hear back from them with a satisfactory resolution file your complaint with the State Attorney General's. Include the email you posted here and keep records of dates and times that you communicated with the company and who you spoke with. Then take a copy of that complaint that you submitted to the State Attorney Genera's office and forward it to cricket.

I know its seems time consuming but trust me it works everytime and chances are you won't even have to go beyond submitting the complaint to the Better Business Bureau and contacting the Companies Corporate office. Once they see that you are not going go away they start to take you serious. It has always worked for me with any company I have ever had a problem with.
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