• Report: #639276

Complaint Review: LetsTalk

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  • Submitted: Thursday, September 09, 2010
  • Last Posting: Friday, September 17, 2010
  • Reported By: Bill — Austin Texas United States of America
LetsTalk
6341 Boulevard 26, Ste. 500 North Richland Hills Texas 76180 United States of America

LetsTalk Let's Talk, LetsTalk.com Company sent me an empty box instead of an Epic 4G North Richland Hills, Texas

*UPDATE by author: Charge reversed


3Author 0Consumer 0Employee/Owner

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I ordered a Samsung Epic 4G, and LetsTalk sent me a box with NO PHONE inside.  But did they apologize and offer to make it right?  Oh no, they refuse to send a replacement unit or reverse my credit card charge.  They claim they have to "investigate with UPS" which will take 15 business days!  Sure sounds like a scam to me.

This report was posted on Ripoff Report on 9/9/2010 8:20:15 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/letstalk/letstalk-let-s-talk-letstalk-d4a4b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Update By Author

Ignoring e-mails, nopology on Facebook

AUTHOR: Bill Farmer - (USA)

SUBMITTED: Wednesday, September 15, 2010

Company continues to ignore my e-mails and calls demanding that the credit card charge be reversed, but I got a Facebook post saying that they are "so sorry" and "ready to fix this".  Well, they may be "ready", but they have not "actually" fixed this, since the charge is still on my credit card.

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#2 Update By Author

Charge reversed

AUTHOR: Bill Farmer - (USA)

SUBMITTED: Friday, September 17, 2010

Company did finally reverse credit card charge.  I guess all it takes for them to do the right thing is two promises of adverse legal action, a BBB complaint, and several calls and e-mails to customer service over several days.

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