Qwest Wireless lied to me ripoff Omaha

All consumers ( especially debtors on fixed incomes ) should read and understand a contract before agreeing to said contract. You have no one to blame but yourself. How could your first phone bill be hundreds of dollars and " not for phone calls " ; you either made calls or accepted calls on your cell phone. It is possible that you terminated the contract early in which case you will be subject to early termination fee ( this appears in your contract) next time don't sign up for anything over the phone Cathy .

As an ex Qwest employee I have been through this same problem with many customers.

It sounds as if some of the information you were given was correct and some was not. Qwest does/did have a 30 day money back guarantee on their products and services. I believe this is now a 15 day guarantee.

If you contacted the wireless department within that 30 day time frame and made arrangements to send the equipment back, your service agreement should have been terminated. Upon receipt by the company of your equipment, your account should have been credited back the sale price of that equipment and you should NOT have been billed an early disconnection fee.

Your first bill probably showed the price of the telephone equipment, a prorated amount for a partial month of wireless service, the next FULL month of wireless service and perhaps other charges as well. These amounts would have been billed regardless of the fact that there were no phone calls made on the cell phone and could well have totaled over $100 depending on the monthly package you had chosen for your cell phone.

At this point it sounds as if you really haven't gotten anything resolved. I would suggest calling back into Qwest and getting to a "customer service" representative. Ask for their first name and either an office location or a representative number and write it down. Ask them for the telephone number and address of the President's Advocacy Office. If the representative tells you that they don't have it, it doesn't exist, or simply refuse to give it to you, request that they ask their manager for it. I can assure you, it DOES exist.

Once you have that telephone number and address, make a call to the Advocacy Office. Explain the problem, but try to stay with facts only. Follow it up with a letter and as many dates, contacts...whatever information you have regarding the problem. Anything you have to verify what you're telling them will help.

My experience with the Advocacy Office is that they're usually quite helpful to the customer. They seem to be honest in their dealings. Tell them what you expect to happen in regards to your account. Be fair....don't ask for reimbursement for your time spent, but they should surely credit back any over charges and bill no early disconnection fee for the cell phones.

Also, once the problem has been resolved, have them look at the credit class on your account. You may have had exemplary credit prior to the problems, but now may have your credit compromised. If the problem has been Qwest's, they should reinstate your original credit class to your account. Don't let them tell you they can't....because they can.

Good luck.....