• Report: #87398

Complaint Review: Qwest Wireless

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  • Submitted: Tuesday, April 13, 2004
  • Posted: Tuesday, April 13, 2004
  • Reported By:Phoenix Arizona
Qwest Wireless
www.qwest.com Phoenix Arizona U.S.A.

Qwest Wireless overcharged bill, inconsistent business practices, extremely horrible cust service Phoenix Arizona


1Author 0Consumer 0Employee/Owner

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I started using qwest wireless about 3 years ago . my first bill for a 60$ monthly plan + 2 phones was supposed to be around 120$. When i received the bill it was crammed with an additional business plan at 400$ so the bill was about 470 when it was supposed to be 120. Took 3 months to fix that error and they did not ever apologize , just more insults. They are inconsistent with the billing cycles and shut you off for being 30 days late 1 month, then 6 months later shut it down after only 3 days late. When 1 of my phones broke a year ago , they sent me a new phone billed to my monthly bill 3 times no problem. Last week I had another phone broke this time they insult me and say I must prepay for a 29.99 phone . I talk to supervisor and he told me too bad so sad ( not in those words) and offered me to be transferred to disconnect my phone. Needless to say I emailed customer service and was treated like an idiot and was told I could sign another 2 year contract and get a nokia piece of crap phone for 29.99 pre-paid. So I disconnected my plan of 60 monthly from the losers at qwest and spent 627 dollars at another wireless provider and bought a 70 dollar family plan and a camera phone and flip phone and thanks to qwest, they will never get another penny from me even if they beg. All I wanted to do was get a nice phone in place of my broken 1 and I got the worst attitude from them now they are out 625 plus my 60 monthly....Avoid qwest and their "spirit of service" ( more like spit on you service) .... Avoid the qworst. They bite!!!!!!!

Jason
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 4/13/2004 3:59:04 AM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/qwest-wireless/qwest-wireless-overcharged-bil-4y867.htm.

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