Sprint-Nextell Sold a wireless card that did not work Temecula Illinois

I purchased a Sprint/Nextel wireless broadband card for $199.99 online which did not work when installed. I called several times and waited over 40 minutes on hold with tech support to resolve the issue. I was contacted the first week in January via letter from Sprint informing me I needed to pay for two months of service which I never received. I proceeded to contact Sprint and ask for a full refund.

I was transferred a total of 15 times back and forth between various departments only to be told that if I paid for the two months of service then they could talk about a full refund. I refused and was told that they could not refund me since it was now over 30 days and they asked why didn't I contact them earlier.

I told them I did several times but I could not stay on the phone for several hours just to talk to someone and I had assumed since they could see I had never used their service that I would not be billed. I told them that I paid $199.99 online for a service that did not work.

They said they would give me back $49.95 since they had already applied $149.99 towards my bill. I am amazed that a company this size will charge for a service that does not and then refuses to give a customer his money back.

Seamus
Temecula, California
U.S.A.