I had a problem with the Instinct. I went through about six Instincts before I finally went off on Sprint. I filed a complaint with the FCC and finally I had to hire an attorney. I was given the blackberry curve. Well, that did not work either. I went through 11 blackberries and I am still having problems.
My rate plan was changed from $99 to $69 without my permission. I told the CSR that I did not want my rate change because I have no intention of renewing my contract with Sprint and she said that it was only for two months. I said, h*ll to the "F" no and the CSR did it anyway. I was charged $10.00 for a 15 day trial period of software. My bill for two months with the illegal $69 rate change was over $135 with additional taxes and fees that I never authorized nor ever heard of. I told Sprint to cancel my contract and they were going to charge me $275 early termination fee even though Sprint had an agreement with the FCC not to charge customers the early termination fee of $275.
I was on my way to have an MRI for a car accident and I was attacked by a homeless person. I tried to call 9-1-1 and I was told that my service was not available. The homeless person was in better shape than my phone service. When I contacted Sprint I was told, what do you want us to do about your problem? I said it would be ethically, morally responsible if you had the staff to make sure that all phones were working properly instead of "F" around with people's lives. I also told David from the corporate office that the individual(s) that sent me defective phones should be terminated. I was told they may consider retraining.
I was given three worthless phones. One did not work at all and one did not work in the Sprint store after activation. I made them pull a brand new phone off the shelf and that lasted two weeks and when it was tested, it failed a critical test.
This is a company that should be shut down or Sprint and all of their employees are shipped to Afghanistan and our soldiers are brought home.
