Sprint PCS Predatory night minutes policies can leave a subscriber with a huge bill. Ripoff Kansas City Missouri

I received a bill for over $300 in overage charges last month and saw calls where it started at like 6:53PM, just before the 7PM switchover to night minutes, being billed as overage. Several of the calls I thought were going to be mostly night minutes ended up being charged as daytime minutes.

I disputed the bill and asked it to be review, but they never contacted me back to tell me the disposition of that dispute.

This month, I get another bill, now the total is over $570. One call alone was charged to me at $129 simply because I'd called at 6:47PM.

When I called Sprint furious about my bill it was finally explained to me that calls that start before 7PM, by even a minute, are billed ENTIRELY as daytime minutes. A fact that was never disclosed to me in an obvious fashion when I chose the plan online, nor when I called in to have my plan changed. I was under the impression that once you hit 7PM you stopped being billed daytime minutes and went into night minutes.

The problem with this for me, and certain other Sprint subscribers like me, is that I use a Windows Mobile based PDA phone. So my phone gets its time from my home computer. That means that if my computer is a couple minutes fast compared to their tower's clock, I could make a call at what I think is 7:00PM and they think its 6:57PM. Therefore all the time in that call is billed as daytime minutes.

So this leaves no safety net or consideration for someone whose phone cannot get the time from their towers. And now Sprint's best "offer" to help make this right is to give me a credit of $25. That's a downright insult when one phone call ran me $129!

And until this is settled I can't even go to another carrier, which would also render my phone useless since it can't be used with anyone else because its CDMA.

So now I have to contact Sprint corporate and complain because their billing is so predatory to people who have PDA phones. Now I'll just have to see what they say.

Phydeux
Cincinnati, Ohio
U.S.A.