• Report: #408945

Complaint Review: Sprint Pcs

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  • Submitted: Tuesday, January 06, 2009
  • Last Posting: Friday, February 13, 2009
  • Reported By:Minor Hill Tennessee
Sprint Pcs
www.sprint.com Nationwide U.S.A.

Sprint Pcs UNAUTHORIZED CHARGES FROM BANK ACCOUNT Allentown Pennsylvania *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!


2Author 1Consumer 2Employee/Owner

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Sprint PCS did an unauthorized transaction from my checking account .
This company is operated by a bunch of lowlife thieves.
I imformed my back and I will be disputing this transaction

Steph
Minor Hill, Tennessee
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember… Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck… Let us know how you do!

ED Magedson – Founder
RipoffReport.com
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 1/6/2009 9:07:02 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/sprint-pcs/sprint-pcs-unauthorized-charge-9n6e2.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Update By Author

I already called my bank

AUTHOR: Steph - Minor Hill (U.S.A.)

I already called my bank and imformed this is was a unauthorize transaction now because of this I am over drawn 387 in my checking account.I also told them I want to dispute this and I will
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#2 Employee

Sprint will help

AUTHOR: Dana - Prattville (U.S.A.)

As a manager at Sprint, first let me say we apologize for any inconvience Sprint has caused, second did you sign up for auto pay for your payments? If not please contact Sprint so we can see why money was deducted from your account and get an explanation, we can always contact your bank with you on the line to get a reasonable explanation why this has happened. Most of the time when money is "debted" from an account it's 99.9% because they have set up Auto Pay on our website and have forgotten. We here at Sprint strive to keep our committment to our customers and give you the best possible service you can get from a cellular provider. Dial *2 on your mobile device and ask for Finance.

Thank you for your service and for being a loyal customer.

Dana
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#3 Consumer Comment

I did not sign up for auto pay

AUTHOR: Steph - Minor Hill (U.S.A.)

No I did not sign up for auto pay . They would not refund my money so I disputed it .My bank gave me back my money I even cancelled the debit card on file now I go to the sprint store to pay instead.
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#4 Ex-Employee

Wow Dana is an "American CCR"?

AUTHOR: Nonya - Upland (U.S.A.)

I am so suprised that Sprint still has customer service based out of the USA. They outsourced all the customer care to Claire and India, Dana must work in a store or something because, if you call *2 your gunna get Zumiba Patel from India taking your call.
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#5

Got my money back

AUTHOR: Steph - Minor Hill (U.S.A.)

I got my money back . I know some one who left sprint and went to tmobile. Sprint even tried to get her to stay with them.
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#6

Got my money back

AUTHOR: Steph - Minor Hill (USA)

I got my money back and switched banks as well


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