T Mobile Does not verify identity of customers, lets others steal your name. Tampa Florida

sounds like u r actually a victim of identity theft and don't even know it... when we ask for your ssn it is to pull up all accounts that have been activated under it. u must have a ssn provided at the time of activation on 95% of our accounts... if you do not give us that information we r unable to locate the accounts and report them as fraudulent. therefore not able to stop collection calls and damage on ur credit report... coming on this site to complain will unfortunately not resolve the issue and neither will being uncooperative with customer service when we r trying to help u and u refuse to give us the info we need to do our job... giving us the info we need will locate the accounts, they will filed as fraud and the situation will be over with. i also suggest u get a copy of ur credit report cuz chances are someone has ur ssn and u may have other accounts elsewhere u don't know about. hope this helps

Whatever you do, don't give them your SSN. The employee's intentions may be good, however, you don't know if that is actually T-Mobile you are calling. I would probably ask the police about it. They may not be able to do much, but they might be able to tell you if they've had any other reports about that happening to anyone else. Also, if that gets you no where, go in to your local T-Mobile dealer and ask them. They would still need your SSN, which I would be willing to give them at a store, but never over the phone.

wow you people are skeptical. going to a t-mobile phone will work but the thing with that is they don't have access to everything that customer care has system wise, they will still have to call customer care to file the fraud report. but if that is what makes u more comfortable go for it. i personally have been thru identity theft twice and it is no laughing matter by far. it's also not wise to shrug off those who r genuinely trying to help u. btw, the number for t-mobile care is 18009378997. and it is the actual company. i suggest actually letting us assist u

To the last poster... I cannot believe that a person who is employed by a company as large as T-Mobile would come to a site like this and file a rebuttal as you have, without having the skills necessary to your position.

I have read your post, and let me just say this...anyone who is a professional in any type of customer service of any sort does not write nor spell the way you did in your post. They also do not use messenger or texting abbreviations in proper writing.It just goes to show you that customer service is down the toilet and that these businesses will hire anyone who is willing to work for $7 an hour. I mean I would at least have made it plain and easy for the customer who had a dispute with the company be able to plainly and clearly see the Customer Service telephone number, not a bunch of jumbled together numbers, and there are plenty of people over the age of 30 who have no clue what much of the texting/messenger language even stands for.

Constance, Obviously you've never had to work with a keyboard under very time consuming consitions. Every customer service office uses short hand when typing. The reason for this is because they get one call after another and they need to be able to help every single customer. How would you feel to call customer service and be placed on hold only because the rep was trying to finish typing every single word the previous caller said? It's quicker and easier than typing everything word for word. Most call centers require you to take a course on short hand typing. Not having dashes between the numbers also ensures that Ripofreport.com won't delete the number like they usually do. This also pertains to email addresses. Why don't you put yourself in their shoes before you talk s*** about something you know nothing about.

first off i would like to thank you Dani for understanding what is like to work under time constrants and stand up for us. We are to type in shorthand as much as possible b/c spelling everything out in exact spelling would cause the customer's experience to run very long, which most people these days do NOT have time for. So i thank you for understanding and speaking up....

As for Constance, you are really one to file a rebuttal on me, that made my whole day. It certainly brought a smile to my face to see that you were seriously on this person's report concerning a very serious issue; identity theft, and had absolutely nothing pertinent to say about his issue, but instead you attack the person who is ACTUALLY trying to help. As far as my professionalism, i would hate to know what you do, your obviously not in the field of customer service. i come on here to help out with issues that arise, not worry about if i am still typing in shorthand after finishing my 10 hour shift, where i make 2 1/2 times more than the $7.00 an hour you project that t-mobile pays us. So as far as i am concerned you can think what you like about me, but i am doing far more to assist anyone than you are by far. So again, thanks for making my day, hope your have a good one yourself... Oh yeah, just so you know i am over 30 and have a 50+ mother who text messages better than a 19 yr old, so not everyone is like you, most people DO understand shorthand. Hopefully you had NO problems reading this today.

To the original poster,

Give the rep your SS# and get this resolved. The rep is not going to erroniously use your info and set up another account. I saw this several times a day working at T-Hell. I assure you that they can get to the bottom of this for you.

To LaLa,

You make $17.50/hr in Customer Care? You must be a Sr Rep or a Coach. I was a Customer Care Rep II and only made $14.01. So, either you're lying or your higher up that you let on.

I hope your getting "5 - World Class" calls.

Regards,

Frank

I have worked at T-Mobile and my wife currently does. If you are receiving bills or collection calls from T-Mobile and have not opened an account yourself then you need to contact the fraud dept and file a fraud charge with them. It sounds like you have been a victim of identity theft in some way and this will be good place to start. Next, I would contact one of the major credit companies and check your last 30 days of credit checks. Transunion Fraud dept is (800) 680-7289, Equifax is (800) 685-1111 and Experian is (888) 397-3742. None the less T-Mobile has done nothing wrong as of yet, they are pursuing what they believe are valid charges. Before you come here next time to accuse or slander a company you should learn the facts. To the one who was poking fun at the way a employee was typing... get a life. You offered no advise nor any constructive feedback. We'z all cant be leet typerz like u.

this is to the original poster. be very carefull when dealing with t-mobile. as you can see from this site there are alot of fraudulent activities going on in that company. I can bet 100% that when you call and ask about the supposed "fruad dept" they will tell you that they dont have a direct phone number and the rep will have them contact you back. But trust me from experience no one in the entire company knows how to call people back or follow up on an exisiting issue. please take a look at my complaint and see the hell that im going thru with T-mobile check out my complain report #357104.

also to the Tmobile employees that respond on this site im not suprised to see that you guys just pass over my complaint and post on every other 1 besides mine. i just find it funny and i just chalk it off as further proof that Tmobile the absolute worst company ive ever had to deal with. if you think you have something that is worthwhile to say to me or actually have some type of solution for me i ask that you take a look at my complaint and see it all for yourself.

Most likely you are a victim of identity theft. If you are 100% sure that you did not sign up for any T-Mobile services then someone is using your identity. And they're probably using it at other places other than T-Mobile. Yes sometimes employees do steal customer information but if they do they're caught. You see it in the news all the time. They're eventually caught. You have to understand phone companies and companies in general are the targets of most identity thieves and thieves in general because they know companies have tons of privileged information. I know from personal experience that T-Mobile asks for your SSN # to verify your account. Once they do that they can pull up any and all information that is related to your account. And their quick to correct any mistakes or put you through to the department that can help you. I've been with them 4 1/2 years and counting and I haven't had a bad experience that was not handled correctly and made me feel satisfied with the outcome. Even when my phone got taken away from me by a police officer who tried to use it numerous times (i noticed when i got my next month's bill) and I asked them to cancel my account they gave me the option of suspending it and coming back and reactivating it once I purchased a new phone. The only reason I had to repurchase a phone was because an officer of the law "seized", which they call it, my phone and my insurance that i payed every month didn't cover that. But they said if it was anything else they would have sent me a phone out free of charge.(and they're not lying! i've dropped so many phones and had 2 have a new once sent out. Thank God for the insurance!) I have to say they have damn good customer service and I've been a member and tried of all these phone companies except for Alltel and Boost Mobile. Just call the customer service number 1.800.937.8997 give them your SSN# and they can look up the accounts and suspend them if you did not authorize them to be opened. Don't worry about your information getting stolen because all telephone conversations are recorded. That means they hear you and they hear the representative who is talking to you. I know this also because I had one bad experience(amazing only 1 in this entire time!) with a rep who was very rude. When I calmed down after the incident and called back and told them that somebody was rude with me they asked who they were and reported them. Before that day was out I got a call back from T-Mobile from the supervisor/manager who investigated the situation & apologized for my inconvenience and also gave me 500 free minutes for the trouble I had endured that day. I also suggest that you join a company that protects you against id theft. I personally use Suze Orman's Identity theft Kit. I won't say you can use any company but its not too hard to find a good one. Once you join one they'll send out a flag on your credit report to tell the 3 credit report agencies you've been a possible victim of identity theft and to watch any and all activity. The credit reporting agencies usually keep this flag on your credit report for 90 days. They also offer to send you a free copy(if you haven't already gotten your free copy of your credit report for the year) This flag can be renewed at the end of the period. And you said "is it possible for the same kid to use my name again?"....yes it is. Once your a victim of identity theft your identity becomes almost like a target to thieves. Some who even sell people's information back and forth between each other. There's even a market where identity thieves go to find personal information. And they do pick randomly. Even if its nailed down they try to steal it!!!! I know this because my grandmother was a victim of it and her identity got stolen twice.

I got 2 calls todat from t-moble. they knew my name, my soc sec 3 & my phone 3. They insist I owe them over $ 1000. I NEVER even used t-moble ! I tried to check into both phone numbers they contacted me from, and a web site to file a dispute..... none of them exist !  T-moble can kiss my tattood ass cuz I'll never pay a penny for a service that I NEVER had in the first place ! I'm not gonna let this rest no matter what I have to do to them.  I wanna know where they got all my personal information from & wring their freakin neck !!