Report: #423364

Complaint Review: T-MOBILE

Submitted: Thursday, February 12, 2009
Last Posting: Friday, February 13, 2009
Reported By: — corpus christi Texas

T-MOBILE

PO BOX 37380 Albuquerque New Mexico 87176 U.S.A.

Phone: 800-937-8997
Web:
Category: Cellular Phone Companies

T-MOBILE OVER CHARGE FEES TO DISRUPT YOUR SERVICE FOR NO REASON Albuquerque New Mexico

1Author 0Consumer 1Employee/Owner

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i been paying cell phone bill best i can afford but this happen 3 times already. i think its a joke. they screw with me they terminate my service on all 3 lines to fraud me with activation fees that's about $60 extra plus $88 service. they hadn't terminate early but they decided to terminate me a week later to fraud extra money from me to use advantage of the economy i have already made payment of $106 in cash. same week of return check that's because a return check since week ago because my bank don't have funds during the time. but now i have make another payment of $117 more to restore service.

i think this is a example of fraudulent to their customer. i have evidence thanks to a ex customer rep. that tell me everything about their scam to use extra fees to their CEO. this need to been heard and stop their insult please someone from the FBI Listen to this complaint help me please i beg of you...

Juan
corpus christi, Texas
U.S.A.

This report was posted on Ripoff Report on 2/12/2009 12:09:20 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/t-mobile/t-mobile-over-charge-fees-to-d-4pa45.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

not a scam

AUTHOR: Lala - Wichita (U.S.A.)

SUBMITTED: Friday, February 13, 2009

what you are reporting is not a rip off or a scam. it is also not an activation fee. what this is a restore fee. when your account goes into a non payment suspension, when the lines are restored there is a 20 dollar per line restoral fee. i understand the economy is hard, i myself am struggling as well. i also make partial payments in my bill and always take advantage of t-mobiles payment plans through financial care. you see when you have a payment plan it gives you more time to pay and keeps your service on. so next time you need help give us a call so we can get you on a payment plan and avoid you being suspended in the first place.