TracFone They disconnect your phone AFTER they take your $$ and fix their mistakes Internet

Initially, Tracfone was OK - heavy accents in customer service, and they didn't honor my original purchase of double minutes with my phone.  On the plus side - the phone worked in Mexico (something At&T and Sprint couldn't do).  After trying for 3 days to buy airtime online - and couldn't -  i called customer service - 50 minutes later - and $99.99 - i had 400 minutes (yeah, .25 per minute) - which were not doubled and they didn't use the promo - and they changed my phone number (why?)- the phone doesn't work - at all - I called customer service again - they won't fixed it because i don't have the phone with me - my husband took it on an extended trip.  When he tried to use it and couldn't, they deduct minutes in what multiples of 10?  It went from 400 to 289 after a couple of attempts of usage.  They won't fix the problem they made.  I have sent at least 20 e-mails thinking that perhaps that department could help - but all you get is cut and paste. They don't read.  They say they call you on the home phone but that is a lie. 

I live in a very rural area with minimal reception on any phone - the phone is strictly for use while on the road.  It's 112 miles  between towns here - it's important to have a cell phone for emergencies -  

At least i was able to stop payment.  By the way, one of my employees tells me that she purchased a Tracfone and minutes for her son for Christmas.  Tracfone won't activate because she doens't have the original receipt to fax to them!