Unlock To Talk UNLOCK TO TALK IS A RIP OFF - Take your phone to a professional to unlock Salt Lake City Utah

This is the copy of my chat with a guy name jon, after 2 hours of waiting for my 5 minute code to be sent. Now mind you their chat time says 930 pm yet its really 3pm when i first started waiting for my "5" MINUTE code. I erased my IP address, for my security. I have over 23 kiosks that sell service under my company, I personally know thw owner of unlock to talk,might not remember me but I know him, I know his associates who do lots of business with them. I have the owner's personal information in my contact book. If this does not get solved I will send an email out to him all all 2300 of my telecom contacts with these chat records saved on here. Customer service has gone down the tube and this company seems to be at the spearhead of it all. How about instead of the next rebuttle tell the consumer what your going to do to fix these problems. See you at the next convention in Vegas!

 11/23/2009 9:32:22 PM hi jon I need help i payed for my 5 minute unlock its turning into hassle the last guy I spoke to Guin just told me i was a liar and didnt pay for my code well here is my verification 11/22/09 CHKCARDUNLOCK TO TALK 800-89125 NEUS     $19.95

 i need help please I have to catcha flight soon.

Jon 11/23/2009 9:32:26 PM

You can show a little patience

 11/23/2009 9:32:47 PM

well you can show me some respect after the way your employee just spoke to me

Jon 11/23/2009 9:33:16 PM

Some repsect you dont deserve a******. You're not entitled to anything. We are doing the best job we can, its not some calculator we get the codes

Jon 11/23/2009 9:33:23 PM

Show some patience and wait!

Jon 11/23/2009 9:33:28 PM

We are trying to help you but your a nag.

 11/23/2009 9:33:40 PM

no 5 mins it said when i spent the money with you, now your employee called me a liar, this is awful customer service. Whats your managers name.

 11/23/2009 9:34:00 PM

how are you trying jon? by being rude I payed for a product when will i receive it?

Jon 11/23/2009 9:34:11 PM

quit pestering me, and your code will come faster, keep pestering me and we'll see!

Jon 11/23/2009 9:34:15 PM

thats all we are saying

 11/23/2009 9:34:37 PM

please tell my how your trying. My name is xxxxxxxxx I am the owner of xxxxxxxxxxxx Communications. Did you just threaten me jon?

Jon 11/23/2009 9:35:04 PM

re-read it and tell me how its a threat

 11/23/2009 9:35:35 PM

quit pestering and the code will come faster, and We'll see?

 11/23/2009 9:36:13 PM

guin said hes not sending anything to me said im all done? called me a liar. youd be upset too

Jon 11/23/2009 9:36:14 PM

hahaha, let me spell it out for you. THE LONGER YOU MAKE US BABY YOU IN HERE, THE SLOWER THE CODE COMES BECAUSE WE CANT GET TO IT

Jon 11/23/2009 9:36:24 PM

check your e-mail a****** seeya

Most Recent Email. I will remove all of this if my 5 minute code and an apology show up.

From Marlon 

Frankly I am embarassed about the way my employees handled this situation.  

The problem with this order is that we did not receive a payment.   I told the customer multiple times that I believed that he paid, but I did not receive the payment.   Either there was a problem on his banks end, or there was a problem on the end of our credit card processor.

When I emailed this customer personally I told him I would give him a free code even though I did not have a payment because I believed he paid even though it would cost me money to do so.

It was obvious that he did not believe that I didn't receive his payment, but I did believe that he paid.   I just wanted to resolve the issue professionally and make sure he was satisfied.  

The last email I sent I told him he would get the code for free if he would just send his IMEI number.   I also told him that even if the payment did come through I would refund it because he has a phone that is not compatible with USA networks.

Marlon is not the owner of this business.  He thinks that because he is my father he can act like it is.  He is the Manager of our Member program.   Sometimes if employees are too busy to handle all of the incoming calls they are forwarded to him and he helps answer questions.   He should not have responded to this customer the way he did and I, Ryan the actual owner of the business am embarassed for the way he handled the situation.

Jon, Marlon, and Guin have each been repremanded for this situation and advised on how to better handle the situation the next time a customer insists that a payment was made that we have not received.

Ryan Carlson

Owner

Posting Consumers names on here Is a huge NO NO. I believe anyone with the name Jeff Hoberg as a consumer has a private right to privacy from transactions with a business. See the Fair Consumer Privacy Act. Big NO NO. Another way Unlock to Talk Is visciously acting out against people already affected my thier actions. Ryan from unlock to talk Is Digging His hole Deeper I would issue and apology and let this be.. He is doing damage to his business.I guess the truth is right here. If your a customer and you have a problem besides the harassment the owner will post your name on here as well. BE CAREFUL CONSUMERS if your order does not go well apparently your name and private info will be posted on the internet illegally. You have right to voice your opinion and state facts about the situation. I gave Ryan the owner the opprotunity to have my posts removed it he quit threatening me and calling my cell phone harassing me. If he apologizes and removes the negative items I will remove my true statements to avoid any more harassment from him or Guin, Jon or his father Marlon. I have printed this out for my protection.

Your move Ryan. The people who google your company and the consumers of the world are watching.

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