• Report: #562974

Complaint Review: Verizon Wireless Cellular Company

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  • Submitted: Monday, February 01, 2010
  • Posted: Monday, February 01, 2010
  • Reported By: djvc69 — Georgetown Texas United States of America
Verizon Wireless Cellular Company
PO BOX 105378, Atlanta GA 30348 Dallas TX, Atlanta GA Texas United States of America

Verizon Wireless Cellular Company Failed to uphold 30 Day return, No Military discount applied, poor customer service and Poor coverage Dallas TX, Atlanta GA, Texas


1Author 0Consumer 0Employee/Owner

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I was sent on a last minute military mission and needed a phone. I went to Target and picked up a Verizon phone, I asked about the military discount and the Target Employee stated I needed to call Verizon to do that. I called Verizon to enable my Military discount but I was informed I needed to go to a Verizon Dealer to enable the discount. I had no transportation where I was and the closest Verizon dealer was 35 miles away. While on my mission, my Verizon phone was not able to connect to a signal hardly ever. After returning home, I attempted to return the phone to Target but was told to go to a Verizon dealer. I went to a Verizon dealer but was informed since I purchased this at Target I needed to mail it back to Verizon. I called and complained to Verizon multiple times and they finally sent me a return mailer. I canceled on the 29th day and sent back the phone in the mailer to Verizon. I now keep receiving bills for the phone I returned and for the minutes they overcharged me for calls I could not even make! I have disputed the charges several times with Verizon and they stated it was all in my Contract. When I signed up at Target I never received a contract just the monthly charges agreement which was $69.99 plus the taxes and fees. I am now getting collection notices and neither Verizon nor the collection agency will work with me on this issue.

This report was posted on Ripoff Report on 2/1/2010 8:35:53 AM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/verizon-wireless-cel/verizon-wireless-cellular-comp-2eb98.htm.

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