Verizon Wireless Stole money out of my account Houston Texas

On July 26, 2008 I awoke from my sleep and noticed my phone was deactivated. I immediately went into the Houston TX Verizon Wireless branch and inquired as to why my phone was deactivated. After explaining the circumastances surrounding my account I paid them in FULL. At this time I had a zero balance on the account.

On July 28, 2008 I awoke from my sleep and noticed a text message from Verizon Wireless saying my Automatic Payment has been processes. I thought this was strange considering I just paid it two days before. Needless to say my checking account was debited for another $171.35. I called and explained that they charged me twice for the same bill. I was told by Verizon Wireless that they could not refund my money in the same manner in which they took it. They admitted the error but refused to return my money.

I was told that paying in cash or other means does not stop the automatic payment. Which lead me to believe that paying in cash does not reset your balance what so ever.

Lastly, on July 26 2008 (previously discussed) I was in the store inquiring about my phone. I was treated with the utmost disrespect because I asked someone to process my payment from the counter. They wanted me to wait in a long line to use the internet to pay my bill. Meanwhile, I was the only person in the counter line. I approached another person at a different counter who processed my bill. This upset the first person who I think did something to my account to make the automatic payment go through. I know that sounds conspiracy theory like but it seems odd to me that no one at that store can explain how I was charged twice in two days.

They stole $171.35 cents from my checking account and are now denying me my money back. I will never sign another contract with verizon.

Samuel
Houston, Texas
U.S.A.