Virgin Mobile USA Charges to credit card never reversed.. New York City New York

It has now been a month and the charge has not been returned. I have called twice within the last two weeks to try and find out why this can not be fixed in a timely manner. My last call to Virgin Mobile revealed that they will NOT be able to reverse the charge or apply it to my current account.

Reminder - I have never been able to use the account they charged me with in the first place since it was deactivated the first night.

It is time to escalate this to the next level. I will file a report with my credit card company, the BBB, and with the FTC. If need be, I will have to continue this with the Attorney Generals office to get anything done over a simple $66.95 charge they could have just applied to my current account and it would have all been over and done with.

The worst thing about all this is, Virgin mobile is a branch off of Sprint's CDMA service. Boost Mobile is a branch off from Nextel's iDen service. Both are one and the same. Why is it both companies have the same issues? Maybe the real problem is with Sprint. Hmm... wonder if Sprint even knows what is going on in the prepaid sector of their company?

Any ideas you have would be helpful.

I used to work for a virgin mobile call center. Keep in mind that when I was working there(2005) there were over a million customers, so it took a while for customers to get through. The call center I worked at really cared about the customers and if the customer ever wanted to speak to a supervisor, one was ready and willing to speak to the customer and did everything they could to satisfy and resolve the customers problem. I have never seen virgin mobile try to screw a customer over. In fact it was a big deal if an agent treated the customer bad and room for termination if an agent did not help the customer. I witnessed several supervisors credit customers account. If there are any consumers who had problems with virgin mobile then it must have been through a contract call center. I would suggest that you get the best results through the actual website and not the call centers because they contract through multiple call centers and alot of them hire for customer service every single day. I know for a fact that virgin mobile is not out to scam people. Keep trying and you will get a supervisor who will investigate your problem and refund your account.

I finally get a supervisor to agree to apply the charges from the first number whick would not port to my next months balance. Well...

The next month has arrived and still no refund or balance applied to account from the failed port. I called to find out why and was told that since I could have used the first account, I was not getting a refund or a balance applied to my account for the amount charged.

I decided to port my number to another service. To do this, the account must be active. I go ahead and renew my account for another month only to find that they double billed me for it.

I call VM and I am forwarded to Jose (Customer Service). After Jose takes a look at the account, he agrees that the charge was doubled for some reason. Jose contacts a supervisor (Roy Carranza) and the charge is to be refunded to my credit card. The second charge was to be refunded and the first was to be applied to the account. Instead, my account was changed from the $49.99 Unlimited Talk + $9.99 Unlimited TXT, to the pay as you go $.20/minute plan.

I called back to speak to Roy about the change and I am informed that I have reached another call center. I speak to a supervisor there (Murphy) and I am informed that the charges will not be refunded and that it is my own fault that I was charged and then lost my balance by changing the plan. When Murphy verified the timestamps on both the initial refund and the plan changes, he found out that both were at the same time.

Murphy then tried to get me to pay another $39.95 to get the plan turnd back on. Therefore I would have paid $103.92 for a service that should have cost me no more than $66.96 with the taxes and surcharges.

I am filing a fraud report with my credit card company.

I would like to be part of any class action lawsuit being filed against Virgin Mobile. Please contact me if you are involved or if you have any information regarding a class action against Virgin Mobile USA.