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  • Report: #485425

Complaint Review: Virgin Mobile USA

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  • Submitted: Tuesday, August 25, 2009
  • Posted: Wednesday, August 26, 2009
  • Reported By: PKIPO — Flower Mound Texas USA
Virgin Mobile USA
Nationwide United States of America

Virgin Mobile USA Poor customer service no refunds offered cannot transfer money as promised Nationwide


1Author 0Consumer 0Employee/Owner

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We purchased a $90 1-year card and a new $20 phone which lasted for 1 year before we had to add funds, so after the 1 year we added another $90 1 year card and within a month they deactivated our phone as there was either another phone with the same ESN or the other customer gave the incorrect ESN.  Now we keep getting the run around and they are telling us that they cannot transfer the $90 to the new phone we just purchased which we were told that we could.  Had we known what a problem it was going to be trying to get our money transferred we would have just purchased a phone from a different company and washed our hands of Virgin Mobile.

 

This report was posted on Ripoff Report on 8/25/2009 8:33:13 PM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/virgin-mobile-usa/virgin-mobile-usa-poor-custom-ef2ab.htm.

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