Virgin Mobile is the last cell phone service provider you want to use.!!! I have had the unlimited monthly plan for several months. I set up my CC info online so that the fee would be automatically taken out of my account every month. On the 1rst, which is the normal day of every month that my credit card is charged, I recieved a text message telling me that the charge did not go through. I tried again and got the same response.
I then tried to top-up online and was once more declined. I knew that I had money in my bank account, but just to be sure I logged onto my account and sure enough there was money but I also saw that Virgin Mobile had charged my card 3X. When I called customer service they told me that I needed to call my bank because they were the ones declining payment.
I did this even knowing full well that if my bank had indeed declined payment the charge would not even show up on my account...declined is declined right? Well called them anyway just to cover all bases. Well just as I htough they said that there was no issue on their end and that if there was a problem it was definitely with the cell phone company.
I called "customer service back and was on hold for a very long time and when I finally did get a live person, the mumbo jumbo she told me made no sense. Everytime they told me my payment was declined I could see on my account where it was charged!!!! They continuously insisted that the problem lie with my bank and not them, even though I repeatedly told them that there is a glitch in THEIR sytem because my financial institute assured me it wasnt.
It was like talking to a wall...nothing I said mattered. Eventually I requested a manger and was once again put on hold fo another fifteen minutes. When the manger finally arrived I was heated. By this time I was screaming at the top of my lungs. The bumbling idiot basically told me the same thing the other associates told me. I was physically and mentally exhausted from being on the phone with them for a total of alnost an hour and a half without beig able to come up with any solution.
I told him to cancel my number and the account and shove them where the sun do't shine....and then hung up on him. I immediately called my bank to warn them of the fraudulent charges pending to my account from Virgin Mobile, and guess how many charges were on my account by then!!!!! TEN!!!!!! Needless to say I DONT recommend this company to ANYONE!!! Just look online at all the eerily SIMILAR complaints about them.
Janice
Lakewood, Washington
U.S.A.
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