Report: #822705

Complaint Review: virgin mobile

Submitted: Saturday, January 14, 2012
Last Posting: Monday, January 16, 2012
Reported By: elizabeth — vineland New Jersey United States of America

virgin mobile

Internet United States of America

Phone: 888-322-1122
Web: www.virginmobile.com
Category: Cellular Phone Companies

virgin mobile overcharging on their everything plan w/o reason, Internet

*UPDATE Employee: To Elizabeth in Vineland,NJ

1Author 0Consumer 1Employee/Owner

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Since 12/28/11 Ive been disputing a data charge on my phone with virgin mobile.first it was a dollar ,it was settled.then again on 1/8/12 it was a quarter. my question is if it is a 55 dollar unlimited everything plan why are they taking any money from my account.i am disabled and only get paid once a month. i explain this to them on the 28th of december and all they coukld say is that their backup office was looking into it. i've been with virgin mobile more than 5 years so what is the problem now,i've received no response from them since their last e-mail on the 8th of january.what can i do?

This report was posted on Ripoff Report on 1/14/2012 9:44:18 AM and is a permanent record located here: http://www.ripoffreport.com/cellular-phone-companies/virgin-mobile/virgin-mobile-overcharging-on-81683.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

To Elizabeth in Vineland,NJ

AUTHOR: PrJayne - (United States of America)

SUBMITTED: Monday, January 16, 2012

hi i'm with Virgin Mobile and apologize for your situation.

You may email me at vmugeneral@sprint.com or go to www.facebook.com/virginmobileus.

Either of these options will allow us to resolve your issue quickly and finally.

We certainly appreciate your business especially after all these years.