Virgin Mobile has provided the absolute worst customer service experience of my 35 years. A friend notified me that he was receiving my text messages twice, even though I was sending them once. I logged on to my online account, and noticed I've been double charged for each text message for upwards of three weeks.
I called a customer service agent (of course, it took at least 10 minutes to make it through the automated queues.) I spoke with a woman in the Philippines. She could barely speak, let alone comprehend, English. She proclaimed herself an "expert," but could not understand my account activity. I finally read off each duplicate charge and she agreed to give me a credit. Then she said her system could not give me a credit. Then she again asserted she saw no duplicate charges. She became very rude, so I asked to speak to a supervisor or another representative. She said, "That not happening, I'm the expert." I started laughing uncontrollably and hung up on her. What else could I do?
I called again and got another agent in the Philippines. His English was much better, but he seemed to have no comprehension of my issue. He kept delivering these canned phrases, like "You charged for both text messages you get and send." I explained I was aware of this. Finally I went through every account charge for the past three weeks. He told me he would credit the duplicate charges (there were over 30.) I asked him if the problem would be fixed, and he said to call back if it happened again. I explained I couldn't call back every time I sent a text message, and he advised me to stop sending text messages. I told him that was utterly ridiculous and asked to be transferred. He said he was transferring me, but hung up. I received a 30 cent credit on my account.
I can't believe I let these idiots have my credit card number. I am finding a new prepaid carrier next week. Stay away from Virgin Mobile!!!