Every single time I make a call , they keep taking more than what they are suppose to off of the cash balance , and more minute's off of my minute pack than what they are suppose to . I check my account balance after I do the calculation's on my call's and discover them taking way more than what they are suppose to . Then I allway's end up calling them up on their customer service number (888-322-1122) every single day and complain about it , and they end up only putting a portion back on the phone instead of the amount they are suppose to , to replace the over charge they made . It makes me feel like they can't even calculate right . I am getting ready to take their virgin mobile phone back to the store and find a different pay as you go phone that has better rate's , and better service . I am fed up with them .
Daniel
Lawrence, Kansas
U.S.A.