Rip-off Report Investigation: Oxi Fresh Carpet Cleaning(R) joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS. HOW THE COMPANY HANDLES THOSE COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
Oxi Fresh approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. They had noticed that there were six complaints posted about their firm that were filed by individuals, some of who were customers, some of who were not. This company has always held the position that they would strive to deal with client complaints and to bring them to a satisfactory conclusion. After much research, they found two of the complaints were filed by a competitor who was trying to gain an unfair business advantage. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Oxi Fresh was correct in their determination. They also have made efforts to rectify and remedy any and all client concerns and/or misconceptions that were addressed in the other reports. And while four reports may look bad, keep in mind that Oxi Fresh cleans thousands of carpets a month and operates in nearly every state. That means four reports is a very small amount, and it's even smaller when you consider all the positive
carpet cleaning testimonials! What's more, the company management told us that they are making improvements in their carpet technician training so as to prevent such problems in the future. These changes were implemented in part due to the feedback they received from Rip-off Report.
Oxi Fresh CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTSThe World's Greenest Carpet Cleaner(R) is a cleaning company devoted to providing safe, green cleanings to customers across America. They have been cleaning since 2006 and have grown rapidly, expanding to hundreds of locations. The
carpet cleaning methods they use ensure a deep, effective cleansing of the carpet, because they don't depend on large amounts of water for the cleanings to work. Instead, using their specialized machines, controlled amounts of water, and powerful but safe oxygenated cleaners, they can remove dirt that has been ground deep into the carpet pile. Oxi Fresh(R) strives to maintain a very high level of customer satisfaction and works to ensure that customers have a clear understanding of their services prior to engaging the company. Whenever misunderstandings develop or there is a situation where a client is in need of extraordinary help, they have made it their goal to do whatever is necessary to remedy the situation. The feedback received from the Rip-off Report has helped sharpen their efforts and resolve as they work to keep customers satisfied.
A Quality Carpet Cleaning Company With Awards to Prove It!
Entrepreneur Magazine
Franchise 500 - #391 (2010)
Top New Franchise - #9 (2010)
Fastest Growing Franchise - #30 (2010)
Top Home-based Franchise - #85 (2009)
Top Low Cost Franchise - #68 (2009)
STATEMENTS FROM the Oxi Team(SM) This a company that provides safe
Green carpet cleanings for both businesses and residential customers. They have cleaned in tens of thousands of homes and have made carpets that looked like they were ready for the landfill feel fresh and clean. This devotion to providing consistently high quality cleanings to their customers has been one of the chief factors in their extraordinary growth. Of course, they don't only clean carpets, but also upholstery and, in some areas, tile and grout as well. With one appointment, a home that has seen better days can become years younger, much healthier, and even more valuable. These world-class cleaners are available to respond to any client who is less than totally satisfied. Any issues should be directed to the Client Support Department at
customersupport@oxifresh.com.
STATED IMPROVEMENTS FROM Oxi Fresh(R)If any customer that feels their carpet is too dirty to clean, these green carpet cleaners are determined to do whatever they can to get out dirt, spills, and stains. They also strive to help customers with dirty furniture and tile and grout, and they are always endeavoring to provide better and better cleanings. If anyone feels they didn't get an excellent cleaning, remember their one-week redo policy. Remember to email them at
customersupport@oxifresh.com if you had a problem with the cleaning.
Oxi Fresh® - Let the World's Greenest Carpet Cleaner® Make Your Carpets Look and Feel Fresh!
- They use Oxygen to break up the dirt and stains that are embedded in your carpet.
- Their green carpet cleaning products are not only effective but safe for children, pets, and the environment!
- With each cleaning Oxi Fresh saves water and energy, up to 58 gallons per home.
- The fast dry times means you can schedule a cleaning into your day, rather than your day around a cleaning.
- With a commitment to customer satisfaction, they won't rest until your happy.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH Oxi Fresh(R) has made every effort over the past few months to deal with any client issues that might arise. They have worked hard to make sure technicians are well-trained and that customers know what to expect from their unique and effective methods. A lot of information about their cleaning methods have been posted on their website at
www.oxifresh.com, on their
Oxi Fresh Blog, and their Scheduling Center Representatives are more than happy to explain more about what makes this green carpet cleaning system so effective.
Because of Rip-Off Report’s investigation and the sincere efforts put forth by their Customer Relationship Team, Rip-off Report is confident in giving a positive rating. All in all, the company has worked to improve how they help technicians and franchisees best understand the cleaning system. They have also worked to make customers more aware of how Oxi Fresh works and why its effective, so customers aren't surprised by their revolutionary methods. This was made possible by a completely honest approach, corporate introspection, and a commitment to taking good care of their customers.
The team understands that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. The team recently stated, "We know that all businesses make mistakes, but I can assure you that we are 100% committed to resolving any issues that arise and creating value for our clients".
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect – the Oxi Team(SM)knows this as well and works to continually improve themselves - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of
Rip-off Reports’ Corporate Advocacy, Business Remediation & Customer Satisfaction Program.RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORTAs a part of the Corporate Advocacy Program - Rip-off Report sent an email to every customer who filed a Report and I would now like to share the results with you.
As stated above, two of the Reports were filed by competitors.. The authors of the four other Reports stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, we are asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Oxi Fresh(R) takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug (figuratively and literally) and never achieve the growth that honest companies enjoy.
Rip-off Report feels the Oxi Fresh(R) Team learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Oxi Fresh(R) shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.Keep in mind, these cleaners have worked with many clients over time. What really is amazing that despite Rip-off Report appearing on the first page of most search engines , their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. In the carpet cleaning world, Oxi Fresh® continues to provide a leadership model that other
carpet cleaning companies should follow.
ABOUT THE CORPORATE ADVOCACY PROGRAMWhile Rip-off Report does not endorse any company, including Oxi Fresh(R), overall, our research demonstrated to us that this company is solid, reliable, and stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Customers and Border Patrol, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement, Attorney General Offices Nationwide along with government agencies in more than eight other countries.
To date, Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Oxi Fresh Carpet Cleaning Customer Service:
customersupport@oxifresh.comRIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel safe, confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Oxi Fresh Carpet Cleaning®
Here's why.
Oxi Fresh's Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.Written By,ED Magedson – Founder
EDitor@RipoffReport.comhttp://www.ripoffreport.coma Worldwide Consumer Reporting News Agency
..by consumers, for consumers 
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