Blair christmas ruined by nondelivery Warren Pennsylvania

We are returning customers of this company so we placed order through the online service. We checked our account online and determined that the order was received on 12/01/2008. We began checking and emailing on 12/11/2008 to check on when the shipment would take place on the order. We were told that the order had been sent to the shipping dept. We checked the progress of the order online and the comment "in process" as the only comment. We again called the company on 12/15/2008 and received an automated message that said that due to the number of phone calls they were unable to take my call at that time and to call back later (Probably all the rest of the poor folks who won't be getting their planned Christmas gifts). This went on for 3 days. Finally I went online and sent an email to find out when my order was to be shipped. sent three emails. I was told the order was in the shipping dept. and there would be no way to track it because of the 1000's of orders they had received. I was also told they would not be able to guarantee Christmas delivery. Get REAL!!! The shipment is sitting in the shipping dept. for over a week and they don't know when they will be able to get it sent out! To your CEO - in a time when companies are going under you would do well to invest your money into modern technology and more people to get you through your busiest times. Bad service + Bad Attitude = Blair Company going under!
thanks also to the ruined christmas when my presents did not arrive until today...1-2-09

Es
hagerstown, Maryland
U.S.A.