Casual LIving clothing Incompetent, Uncaring Customer Service Westbridgewater, Massachusetts

 " I ordered two shirts from Casual Living (casuallivingusa.com) that
> promised to be flattering. When I first wore them, the fabric was "sticky"
> and stuck and hung up on everything I tried to wear them with (pants,
> skirts, all kinds of fabrics). It took me some time to cycle them through my
> wardrobe to see if anything would work; then additional time to try
> different things at the cleaners to get them to lay flat.
>
>  I ended up returning them after the return period simply because I tried
> everything I could think of to make it work. I was told I couldn't return
> them even tho it was a fabric defect. I asked for a supervisor who told me
> to mail them in, at my expense, to their Return Review board who would
> decide. I spent quite a bit of time and postage to document everything and
> sent it off only to get the shirts mailed back to me with a form letter from
> Customer Service (not the Return Review board) that they no longer carried
> this item. This had nothing to do with my original return and was also
> something that they could have told me by phone or email before I spent time
> & money returning them. I emailed them asking for an escalation to a manager
> with no response at all for over a week. I emailed again and got an email
> that promised a representative was being assigned and I would hear within 24
> hours. That was over a week ago and no one has contacted me.
>
> So this is warning to online/catalog clothing buyers that Casual Living does
> not stand behind it's products, have no customer service if you are
> returning instead of buying and could care less what the customer experience
> is. Buy your clothing elsewhere - there are lots of great retailers out
> there with good customer service. I'll never buy from them again."