As this site is expected to be a point of contact for business’s to either refute or cure complaints laid out by unhappy customers, I was expecting that the owner of the business – upon finding my complaint - might address and process my refund as promised. I expected that, as any business attempting to guard its reputation would want to do, the owner would move to rapidly extinguish any negative issues in a mature and timely manor.
To my amazement, I have found that an employee of Enchanted Mirror elected instead to threaten me with the following email:
Due to recent posting of the home address of
our employer, Barbara ________, action will be taken this
week against the following:
Claire ________
P. O. Box _______
Bastrop, TX 78602
United States
myemailaddress@_________.com
All papers concerning this will be mailed to said address.
Posting someone's home address and phone number, on the internet
is illegal,
and appropriate action will be further taken.
This is the only email message you will receive.
All other communications will be via Certified Mail.
They are apparently going to use the money they should otherwise be refunding their customer’s – when promised - to lay ground work for some kind of baseless “case” against ME, because the proprietor’s of this web site posted the business’s address as provided to them from the Better Business Bureau.
This information may be found on the Enchanted Mirror’s personal data site at:
http://www.bbb.org/atlanta/business-reviews/internet-shopping/enchanted-mirror-aka-timeless-finery-in-loganville-ga-27289970
That page, and all the information on it, is a matter of public record. The owner of this business should have researched that fact before allowing a threat of legal action to be posted – on her behalf – by way of email and on this web site. If the information provided on the BBB site is incorrect, the owner should contact the BBB of Metro Atlanta, Athens & NE Georgia at: Phone: 404∙766∙0875.
I have to address the fact that the people associated with this business are under the false impression that their dissatisfied clients are out to shut their business down. That is simply not the case. This shop provides a unique niche of specialty items which drew us to purchase from them in the first place. All we want is what any client of any business wants that fronts payment for products or services. Satisfaction. We want to receive the item(s) or services(es) we ordered or – if that cannot be provided – a prompt refund. I’m sure that if the owner of this business could step into our shoes, she would feel as angry if a merchant she gave money to, just ignored her requests for satisfaction.
To answer the question posed by the satisfied customer in an earlier post: “I don't understand why you don't contact your credit card company and request a "chargeback" for your payment?”, it’s because there was no credit card involved. And, the Enchanted Mirror Store is well aware of that.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
