inevitably
  • Report: #462947

Complaint Review: House Of Brides

Featured Ripoff Reports

Past Featured Reports

Ripoff Report Corporate Advocacy Program
Help support Ripoff Report. Donate today.
Ripoff Reports Legal Ads

Ripoff Report Legal Directory

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Friday, June 19, 2009
  • Last Posting: Tuesday, June 23, 2009
  • Reported By: — Savannah Georgia
House Of Brides
houseofbrides.com Chicago Illinois U.S.A.

House Of Brides Ordered Dress from Website - Shipped After Promised and Refund Refused Chicago Illinois


1Author 1Consumer 2Employee/Owner

Respond to this Report

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Arbitrate
    Set The Record Straight!
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
I ordered a dress from their website for my step-daughter's prom. The dress did not arrive in time for the event and I've been fighting with the company for three weeks for a refund.

The order was placed and paid for on April 20th.

I ordered the dress from the “immediate delivery” tab on the website which had the dress in two or three sizes at the time I ordered it, which made it appear that this particular dress in stock was in the size we needed. At no point during my ordering the dress did it appear that the dress was going to be made upon order.

Since it appeared that the dress was “ready to ship” and I paid for express shipping with the initial order, but they still said it would take 5 - 6 weeks to receive it. Five weeks from the date of order would be May 25th. Six weeks from the date of order would be June 1st. We did not have the dress in our possession on EITHER of those dates.

I spoke to a customer service person at the company in early May and was told that we would have the dress NOT that the dress would be shipped by the end of May.

The dress was shipped ONLY after I requested a refund ON THE FIRST OF JUNE.

This entire ordeal would have been avoided had the first customer service person to receive my request on June 1st just admitted to the mistake and processed a refund instead of ignoring my email and shipping a dress that was no longer needed. Furthermore, attempts to resolve the matter have been repeatedly ignored. It's been more than two weeks since the last "customer service" representative said that they would speak to someone else and today's email was the second time since then that I've tried to get a response from them. This is beyond outrageous.

Buyer Beware!

The company has quite a history of making similar mistakes per the reviews I've been reading online. I should have checked them out better before I ordered!

Hbrinsontatom
Savannah, Georgia
U.S.A.

This report was posted on Ripoff Report on 6/19/2009 10:20:54 AM and is a permanent record located here: http://www.ripoffreport.com/clothing-stores/house-of-brides/house-of-brides-ordered-dress-x63d8.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on House Of Brides

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Arbitrate
Remove Reports?
No! Better yet! Arbitrate to set the record straight!
REBUTTALS & REPLIES:
1Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Call your Credit Card Company & file a complaint with the FTC

AUTHOR: Just Looking - Westmont (U.S.A.)

SUBMITTED: Sunday, June 21, 2009

Tell your credit card company that you want the charge for the dress removed from your statement. It's called a chargeback. You shouldn't have to pay for something that you can't use.

File a complaint with the Federal Trade Commission as well. Misrepresentation and false advertising caused you to purchase a product that is useless to you.

Good luck
Respond to this report!
What's this?

#2 Employee

Customer Assistance

AUTHOR: X - X (U.S.A.)

SUBMITTED: Monday, June 22, 2009

We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.

House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.

House of Brides understands the importance of this experience and wishes you the very best.

Thank you,
House of Brides
Respond to this report!
What's this?

#3 Employee

Customer Assistance

AUTHOR: X - X (U.S.A.)

SUBMITTED: Tuesday, June 23, 2009

Dear Customer,

We checked your order and confirmed you did not purchase from the Immediate Delivery Collection. You instead placed the dress order from the designer's special order collection, which is available with standard delivery. You indicated on the order an event date of June 8, 2009. We processed the order with the designer and sent you confirmation the order would ship from the designer to our location by the end of May.

The order shipped from the designer the end of May. We received the order at our location June 1st and immediately shipped it overnight as per your order.
The order was processed and delivered as confirmed and in the time frame as provided from your date of purchase and the given event date.

We invite you to contact service@houseofbrides.com for additional assistance. Thank you.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory